Επισκέπτης Χρήστης
1 Μάρτιος 2024
I’ve never written a bad review for anywhere before but I feel strongly that this establishment is one to avoid. We visited the Cheshire Cheese Inn after walking up Mam Tor this afternoon. We sat outside for a short while for a drink whilst we waited for our indoor table booking - we enjoyed a drink in the beer garden. Unfortunately, our meal was below standard to say the least. 3 of the meals arrived and then we waited another 10 minutes for the 4th meal to arrive - not a great start but we could see staff were busy so we could understand. 2 of our party ordered the pork roast dinner and although the meat was ok, the veg was frozen from a packet, as were the roast potatoes. We also had cauliflower cheese but it had literally no cheese on it - not fantastic when the name of the pub literally references cheese! Another member of the group had the steak and ale pie which was incredibly dry as it had no gravy at all within it. The worst meal of the 4 was the burger which had not been flipped and was therefore charcoaled on one side and pink on the other. It was also literally just a cheap white bread bun and a slab of meat inside; no butter, lettuce, tomato, relish or anything. You could have mistaken it for a burger bought at a football match. £16 for this was astonishingly overpriced. The chips were also very undercooked. The table next to us had been waiting 40 minutes for their pudding and had asked for their bill as they were fed up of waiting - another unhappy customer. And the table behind us had asked to speak to the manager (who was really horrendously rude to them) as they had ordered a child’s roast and an adults roast and the adults portion had no more than the child’s but was double the price. The attitude and bitterness of the landlady towards this family was extremely uncomfortable for everybody in the room to witness. She also stated that “today had been hell for them” which isn’t a great message to be sending out to paying customers. One waitress looked like she was crying and we were sat next to the kitchen so could hear the landlady/manager shouting at the young staff when they came into the kitchen to tell her some tables needed her/had a complaint. Again really uncomfortable to witness young members of staff being put under pressure like that. Nobody came to check back on us to see how our food was/had been so we didn’t have the opportunity to raise this with staff whilst we were eating. Once we had finished we waited for a member of staff to clear plates and ask how the food had been and raise that we had some concerns but nobody came so we went to the bar, paid and left. All in all, not a great experience. Maybe the management should consider streamlining the menu so they can focus on quality food or maybe serving only drinks outside so that they aren’t stretched as thin.
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