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Chambre très jolie et bien aménagée Bon accueil Restaurant fermé le 1/1/24 sans information préalable, repas servi dans des bols en carton sur les tables basses de la réception. Mais ça c’était pour les chanceux, à peine cinq voitures dans l’hôtel mais il n’y avait pas assez de plats pour tout le monde, pour nous, c’était sandwich, et quel sandwich d’autoroute ! Conseil : réservez les soins au spa, avant d’arriver a l’hôtel car sinon c’est plein Quand au grand escalierpour accéder à l’espace piscine sauna non mentionné dans le descriptif de l’établis*****t Lorsque j’y étais le hammam, était fermé pour maintenance et pour le sauna, il n’y a que 2 places Tv : uniquement la TNT sans même une chaîne d’info en anglais J2, nous revenons de promenade à 17 heures en demandant si le restaurant est ouvert le soir, on nous dit oui à partir de 19 heures, nous arrivons vers 20 heures, et on nous dit qu’on a beaucoup de chance parce que normalement c’est sur réservation … l’information au moment où nous sommes passé au desk aurait été bienvenue Au final décevant pour un 4 étoiles mais 4 étoiles camping

We used this as an overnight stop and the service is disgusting. We had eaten a heavy lunch earlier in the day so requested some bar food. We were given a bar menu and decided on two croque monsieur. Even though they had given us the bar menu they then refused to serve us food in the bar and insisted that we go in the restaurant saying we could order it in there. On going into the restaurant we were told that bar food was unavailable in the restaurant. We had experience of the restaurant menu the previous night in the Novotel Narbonne, the menu is limited and does not cater for small meals. The staff did nothing to assist with providing some light food and appeared to not really care about it.Two French gentlemen who were at the hotel for business purposes and had overheard our conversations with the staff advised us not to eat in the hotel saying it was terrible. There was no manager on the premises only inexperienced reception staff and rude bar and restaurant staff. At the bar we had a Coke and a bottle of water, my wife was offered a plastic glass for her water and had to ask for a glass one. The person who served her just raised their eyes and slammed a glass down on the bar. This person turned out to be the restaurant manager. We are now sat in our room with no food as they refuse to provide room service which I thought was a requirement for a 4 star Hotel. The room is hot and humid as they have turned the air conditioning off. I have booked breakfast in the morning but now we do not wish to eat here so it will be interesting to see if they try to charge us for breakfast! Take our advice and don't stay here, 4 star hotel and 1 star service.

J'ai passé un séjour incroyable dans cet hôtel. Le personnel était extrêmement accueillant, attentionné et disponible. Ils ont été adorables avec mes enfants. la chambre était propre et confortable. Cette hôtel mériterait une troisième étoile. Je recommande vivement cet établissement à tous ceux qui recherchent un séjour inoubliable.

We were travelling back to England and this hotel was perfectly placed. The staff are friendly and helpful. The room was spacious and the shower was excellent. The bed was a little firm for me but suited my husband. There were plenty of good quality pillows. The breakfast buffet was good. We would stay here again.