Hotel provides free afternoon tea and snacks for guests, as well as supper. Staff were friendly and helpful. Location is good, within walking distance to the night market. The hotel emailed us as we had left some items in our rooms while hurriedly packing our bags. My sister and I were caught in the earthquake on 0403. Thanks to the professional front desk agents, we were able to get to the train station in hope of catching an afternoon train back to Taipei. Unfortunately, after waiting for about 3 hours, we were informed that all trains were cancelled. Our guide, Mason, who took us on the Taroko gorge tour the day before, was super super kind and helpful who went out of his way to rent a car and drove all 7 of us from the tour group to Kaohshiung. We spent the night there before taking the hsr to Taipei. Mason is truly exceptional, authentic and passionate. We are really grateful to Mason. Indeed, we are blessed to have met kind hearted souls in Hualien. Our thoughts and prayers are with the people of Hualien, Taiwan.
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