Ξενοδοχεία με Yunshan Water Natural Ecological Farm, Χουαλιέν

The room was very clean and there were two single beds to make individual sleep better. Bath towels and quilts are very comfortable. The boss is very enthusiastic, actively asks what may be needed and provides help. Great accommodation experience, will choose to stay next time, will also recommend to friends and relatives.

Best best best hotel we have ever stayed in. Services provided was excellent. All staff were very genuinely. It really felt like a 5 star hotel. We stayed in another 5 star hotel in Jiaoxi which is No. 1 in Jiaoxi but the service cannot be matched. Well done to all the staff. Room was always clean. Thank you to the staff who cleaned our spectacle. It was a nice gesture. Different snacks were topped up everyday. The face mask provided was so good! Surrounding of the hotel was very nice. We had the gorge view and OMG! We don't mind waking up to this view everyday. We hope they will contruct a stairs for guest to go down to the gorge. It is a waste to just see it from the top. Breakfast was good. We could see that they have made an effort to label which is vegetarian and which is not. It's very thoughtful of the restaurant. However, we had a seafood porridge and thought it was purely seafood but notice there was chicken in it but not written. Maybe they can improve in this. Kids are very well entertained in this hotel. They have a huge play room for them. Indoor pool with heated pool is enough to keep the kids occupied for 2hours at least. They also have daily activities and some are free. Thank you Silk Place for the wonderful stay. We will be back.

My stay here last year was great, so I decided to come back for my round-the-island trip this year. When checking in, I asked the front desk about motorcycle parking. The staff member, whose name tag said 'Intern,' told me I could park anywhere on the white lines along the road next to the hotel. I then asked if the parking lot across the street, where I parked last year, was still an option. A man and a woman next to the counter said that was for cars and heavy motorcycles (even though I wasn't riding a heavy motorcycle last year either). I said 'okay' and went to look for white lines on the road next to the hotel (as shown in the photo). Turns out, the road had just been repaved and there were no markings at all. If you expect us to find our own parking, you should at least clarify that the road markings are gone. I'm not a local, so how would I know what markings used to be there? And the full-time staff member next to the intern also just replied, as if it wasn't their problem, 'You can park on the white lines nearby.' Where exactly are these 'nearby white lines'? Anyway, the breakfast was good. If you're on a budget, I highly recommend this place.

Well strategic location Hotel. The room is bright. But the room housekeeping is very poor. Eventhough i requested to clean the room, the auntie did not clean it. She just tidy up the bed very fast and change new towel. Never vacuum/mop the floor, dust and hair on the floor very obviously. So don’t expect she vacuum the bed if u request to change the bed sheet. Got flea/ bed bugs. I thought my eczema flare up. But once both my parents also experienced the same. And I noticed the bed sheet got a few spots a little dot. Then yeah it’s bed bugs. I hope the housekeeping auntie can make it better.

Our trip to Hualien was full of pleasant surprises! We originally booked a city view room, but when we checked in, the front desk upgraded us to a sea view room. We were so happy! The room was very clean, and we'll definitely stay here again next time. Awesome! 👍

What they do well: 1. The hotel service is excellent; there's an usher as soon as you enter the lobby. 2. The public areas are clean and well-maintained. Areas for improvement: 1. Soundproofing: I could hear snoring from the adjacent room. 2. Tip prompt card on the bedside table: The staff didn't do anything beyond their standard duties, so why should I be prompted to tip proactively? 3. The sauna facilities are dirty and old. The shower area, with six spots, felt full with just three people.

Very nice hotel: very clean and well located for walking around (ocean, night market, shops, and restaurants). We were 5 and the room was perfect and spacious with 2 private toilets/showers/sinks. It's a shame that the large bath towels had to be rented!

The location is excellent, just opposite the train station. We stay there for three nights. Throughout our stay there is a strong smell of toilet which I suspected it’s from the drain AA was raining on my first day of visit. However thr smell remain on 2nd and 3rd night even though there is no more rain. On the 3rd day I decided to inform the hotel as I would like to eat in my room (I can even smell it even the toilet door is closed), the front desk given me a air freshener which helps to some extend. However, I found some small black dot on my bedsheet (the hotel just changed the bedsheet after 2day stay). I ignore that as it is not stain or obvious unclean bedsheet. But it was super itchy when I sleep at night. The next day morning my partner and wake up with bumps all over all body especially limbs. The front desk appeared annoyed when see me early in the morning AA if I am here to complain again, as he frown his eyebrow when we approached. I show him our bumps and he explain it could be due to the detergent. After check out we went to see the doctor in a clinic, the doctor said this is due to a kind of mosquitoes called forcipomyia Taiwana, which is popular in hualian especially during rainy season. Which means it might be due to hotel cleanliness but we were bitten outside. However I felt that the response could be better e.g. to show some concern or propose some solution rather than just tell us the possible cause. Overall it is not very pleasant stay.

The location is convenient and close to the city. The exterior is beautiful and the garden makes people feel relaxed. However, the parking lot is too far from the hotel building. The beds are comfortable and the TV equipment is new.

Check-in convenience: Self check-in was quite convenient; communication via WeChat/Line was possible. The night market is a 10-minute walk away. Safety: Good location, very safe. Facilities: As pictured, a 'prison-style' experience, which I definitely felt. Hygiene: Hygiene was acceptable. Environment: The environment was unique, worth experiencing.