Επισκέπτης Χρήστης
5 Μάρτιος 2024
We have booked deluxe room all inclusive, when we arrived we got just standard room (they asked to pay 20 eur for early check in), when we entered to the room it was just standard with no balcony. Then we went to reception to say that we have deluxe room and reception guy said that they didnt’t know. How come they dont know which rooms are booked? Ok they changed for deluxe. Other problem, all inclusive package: when I ordered trip from the company it was not mentioned that we will have to pay extra for drinks, excatly for wine. On the beach and next to the swimming pool in the bars they have only beers, vodka, tekila… im traveling not first time in my life so I know that all inclusive should be wine as well! When you ask for beer, they pour beer to the small glass, when i ask for bottle they say no. So i paid money for all incl, and now we have this problems? If I knew it would be in this hotel would never book this one! Food: we already had dinner, breakfast - is horrible! No choice, nothing. We met other lithuanian tourists in this hotel they said also that they have all incl and they are eating in mcdonalds because all week food is the same! Room: beds are broken, when you sleep you feel that you are in the hole because mattrass seems old and broken. When you have all inclusive package at 4* hotel especially in Egypt they should provide bottles of water to the room every day for free. Why we have to pay even for water?
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