Steigenberger Makadi

Our 3rd visit to this fab hotel says it all its so good we keep coming back Brilliant staff a big shout out to Kadou for the water gym which my hubby loved....Yahir for attending to all our needs at the pool from cleaning our sunglasses to moving our sunbeds brilliant guy..Azmi at reception is very efficient and helpful the boys in the restaurant the pool bar and of course our room boy all gave fabulous service We cant wait to return in 2025 keep up the good work your all obviously doing something right as every one returns 😎😘

After reading the glowing reviews on Tripadvisor ,I did have high expectations. I was delighted to find that these were actually surpassed! The ‘stand out feature’ of this hotel has to be the staff. Without exception, all superb. Friendly, hard working, respectful but with a good sense of humour, they all went the extra mile. Nothing was too much trouble & they genuinely seemed to enjoy their work. The food also was amazing. The attention to detail regarding presentation was second to none. It was a visual treat as well as a culinary one with plenty of choice to suit everyone’s palate. The Egyptian wine is ,perhaps ,an acquired taste but plenty of cocktails, good G&T’s ,etc to fill the gap. Entertainment in the bar each evening was varied & of a better standard than I’d expected. As I mentioned previously, it was the attention to detail that particularly impressed me. Fruit kebabs each morning by the pool,along with a sunglasses cleaning service,(yes, really!) Daily towel art, sweet treats in the room, constantly checking to see how my husband was when ill, special teas made for him, chef’s noting & providing favourite dishes even when not on the menu. I could go on & on. All areas immaculately clean & a manager who cared enough to be constantly visable , checking & speaking with guests. We’ve been fortunate to stay in 5 star properties around the world & this hotel ranks up there with them. If I was looking for negatives, as mentioned by other guests, the Wifi is unpredictable & frustrating at times , hopefully it can be improved on for the future. Also, on one night, World Earth Day?, the lights were dimmed around the hotel to emphasise sustainability for the future. A caring gesture but it also provided a more intimate atmosphere in the restaurant. Perhaps dimming the lights would be considered for the future as a permanent feature? Summarising, a fabulous hotel, so much so that we’ve just rebooked!!

This place is beyod amazing, despite it’s a bit far from the sea, but it’s out of this world! Great hospitality, food, service and accommodation!!! Actually they’re a school for a great hospitality and service. We were staying in the private pool suite and it was perfect! THANK YOU❤️

Great Experience, Amazing Stay, neat, very spacious rooms, delicious food especially the breakfast. The staff is very is kind, professional and nice. House keeping is very friendly. Heated Pool. Overall the experience is great and I highly recommend the hotel.

Traveled with husband and daughters 16 and 19. Highlights of this hotel are most definitely the food and the peaceful location. We had one suite and one standard room and both were lovely but the suite is beautiful with the most lovely spacious terrace. Sadly the trees obscured the sunset and we were on 4th floor so ask to go higher and you will get the beautiful skys. The food in the main restaurant is outstanding, both breakfasts and dinners. We even had the most fabulous sushi one night which I can recommend. The pool bar is fine but service is hit and miss depending on who you get, they’re not all friendly unfortunately. The lunch menu is good and the chef is very willing to please. After some problems trying to use the automated restaurant booking service, we managed to eat at the Sofra Egyptian restaurant in Makadi bay for one evening. We all thought it was very good, great service, and the staff were lots of fun. It was also fun to ride the buggy down to the main hotels, browse some shops and even watch some football while we were there. Don’t miss out on the ‘romantic’ pool evening dinner. Food was fabulous and nice atmosphere. Reception staff didn’t really share lots of this information so make sure you ask to book. The pool area is lovely- comfy beds and great attention to detail with the ever smiling Ahmed cleaning sunglasses and moving beds around. Aqua gym and yoga were fun with the lovely entertainment guy and the evening acts were all good in the bar after dinner. We went down to the beach one morning and while it was nice to swim in the sea, there’s lots of sellers all vying for attention walking throughout the sun beds and this put me off so we didn’t go back. We didn’t try the beach lunch venue so I can’t comment. The biggest problem at the hotel (and this could be the same for many Egyptian locations) is the lack of Wifi. Without exception all guests were experiencing the same. So if like us you need to stay connected as a business owner this can be problematic. The staff were really helpful and offering hotspots etc but it’s a problem that needs solving. I was assured via email before visiting that there really wasn’t an issue, but there is. All in all this ticked all our boxes and next time I will know to expect to see no females working in the hotel which initially was quite strange and surprising. However, with so many returning guests they seem to be getting it right!

Thanks for all the staff we are so happy special thanks for reception Amr+azmi it was pleasure to meet them and we will come back to the hotel.pool and sea and kitchen all so perfect staff we wish all the best for all staff and also for all the management

Great stay as always. The staff are amazing always smiling friendly willing to help at all times. Very professional and courteous. The hotel is spotlessly clean andvthe bedrooms are large and comfortable huge hathroom/dressing area. Always hot water and fab shower. Chocolates given with evening top up of tea coffee etc. Can't fault hotel. However I have suggested they introduce no smoking around the pool and there be a designated smoking area for those who wish to smoke. Highly recommended if you want quiet quality and comfort.

This is our second visit to this Fantastic hotel. The staff and management are very attentive and nothing is too much trouble. The food is outstanding, every day you are greeted with a new buffet which caters for everyone’s needs The only issue I have is the Internet - last time we were here you could get connected anywhere within the hotel; that’s not been the case this visit. That said, would we come back ? Yes definitely. Same again next year please If you are looking for a holiday where you want peace no stress relaxation and good evening entertainment this is the place for you.

Never when we have revisited a hotel have we been greeted by every single member of staff gardeners, waiters, cleaner's, receptionists, and management smiling faces, shaking hands it was wonderful but not just us many many more guests were greeted the same once you have been to this hotel you will return. It is a small boutique hotel which means all staff get to know you and you also get to know the other guests regardless of nationality. Like others have said it's hard to single out some members of staff because they are all wonderful but I will mention our fab Mahmoud on reception will go extra mile for you, Sam what a personality great fun, Walid never stops waiting on to give you anything you want now the boss GM Moustafa Amin very much a hands on manager who leads by example always around helping and chatting great man. Would I recommend 💯 we will be back, thank you all