Sheraton Miramar Resort El Gouna

泄湖景完全是來搞笑的，所謂泄湖就是個小水泡，陽臺中間還隔着一段距離和樹擋着，跟其他評論一樣，存在一定的歧視，但是大部份工作人員還是挺友善的，雖然這本來就是他們應該做的。中間想加錢升級海景，帶我們去看的也還是一個稍微大一點的水泡而已，工作人員告訴我這已經是最好的海景房了，最後並沒有升級，泳池開放時間特別晚關閉時間卻很早，如果要出海這家酒店完全沒必要，吃的甚至不如國內100塊錢人民幣的自助餐，基本都靠吃麪包吃飽的，我們拿行李小費給了一美金態度還可以，同行的另一對沒有零錢了給了10埃磅態度就很差，對於一家五星級酒店這種事不應該發生，還是建議加錢選擇更好的全包酒店，或者普通的全包，想省錢或者出海沒有時間在酒店那就市區選擇一家便宜的就好了，這邊出行也並不方便，最後，我們check out的時候工作人員態度非常好，忘記問他的名字了，當看到我們自己拿行李過來了一直在向我道歉，告訴我他們應該安排擺渡車過來接我們的，海邊和泳池邊工作人員也很好，太陽下山後我們想去游泳，海邊的工作人員告訴我太陽下山後海里很危險，並且開玩笑説會有鯊魚，泳池邊的工作人員很耐心的告訴我泳池關閉了，要消毒，會傷眼睛，總的來説，真的不值這個價

酒店位置很好，早餐很好。但是房間設施確實比較老舊了，尤其是衞生間衞生一般般了。就五星級酒店而言，性價比不高。大堂服務各方面都有差距。

I had a very nice stay at this hotel with my family we enjoyed the prettiness of the hotel if ur looking for a quite place to enjoy, That place would be your destination. I would like to recognize the staff who made my stay special, Mr. Omar, Director of Rooms Mr. Mohamed AlTeab F&B Director Mr. Mohamed Amer, FO Mr.Khaled, FO

Feedback on My Stay at the Sheraton Hotel Room Experience The air conditioning was not functioning correctly. When set to heat, it emitted a smell of smoke and burning. On the cooling setting, it worked briefly before the external unit’s fan shut off for over an hour. The air conditioner produced excessive noise, making sleeping and enjoying the room hard. Some towels had an unpleasant odor resembling salty beach water. The TV appeared damaged, with visible white spots on the screen during light-colored displays. The bedsheets were torn. The bathroom speaker was defective, emitting noise when turned on. Numerous minor issues added to the discomfort. Overall Room Experience: Poor and unsatisfactory. --- Beach and Other Facilities The beach was clean and well-maintained. Bars were conveniently located throughout the area. Professional entertainment was available most evenings. Overall Facility Experience: Good. --- Food Experience The food variety was average. There was only one main restaurant serving all meals, while other dining options required additional fees or offered only snacks. Finding a table often took 10 minutes or more. Plates were sometimes unavailable, requiring 5–10 minutes of waiting. Overall Food Experience: Disappointing for a 5-star hotel under the Sheraton brand. --- Service Experience Despite lodging multiple complaints, the staff only cleaned the room after a 6-hour delay. The hotel claimed no rooms were available for a transfer, which seems implausible for a hotel of this caliber. Around 90% of the staff were rude, appearing reluctant to assist. As Egyptian guests, we frequently experienced delays, such as waiting 10 minutes for someone to take our order or bring a drink. On several occasions, orders were taken but never delivered. There appeared to be a noticeable bias toward foreign guests, who received more attentive service. Overall Service Experience: Inferior, with unprofessional behavior and a lack of respect for local guests. --- Conclusion My stay at Sheraton was a waste of money and time. The overall experience failed to meet the standards of a 5-star hotel, and I will not be returning. In the future, I will choose other hotels that value and respect their Egyptian guests.

The service from Ahmed Bedwi at beach 3000 is amazing, he always smiles overall a very good service. Mohamed Hassan from the same beach also does a good job keeping the it clean. The Hotel was recently renovated and is modern and clean. The vacation was great and we will definitely come back again.

All staff were veey friendly, professional and helpful and also cheerful. Want to support and help especially the main restaurant staff. Specially Moussa, Dalia and El Aswany. Also pool staff too Ahmed working on the main pool. Finally hotel facilities are good and rooms and renovated only comment I had was that check in was a it late and room was too far from reception especially that I have a young baby.