Gone D
18 Οκτώβριος 2023
The hotel, location and facilities are all incredible and the hotel is very, very well run. However, what separates this hotel from all others is their amazing staff. Unfortunately, there are too many people to mention, and we can’t recall all their names, but each and every staff member we interacted with went over and above. That being said, if we had to hand out a 1st place award, it would go to Irati Perez in Guest Relations. Irati is incredible and beyond phenomenal with guests. It’s actually hard to describe a person like her in words. She is really that special. Although I can’t put into words how awesome she is in person, I would simply say that she has a very special, sincere and caring aura about herself. Also, she carries herself in a very kind, yet professional, way. She came out to greet us (we are return guests) and she instantly made us feel like we were A-list movie stars. And, we noted that she treats everyone we saw her interact with the same. She is one of those people that you instantly recognize that has no limits in where she can go in life. She’s really that incredible and we hope every guest gets a chance to meet and interact with her. Another very special staff member is Maha (room setup and cleaning). She was a definite standout. She is absolutely the most sincere and kindest person that we have ever interacted with that took care of our room. And she went over and above to always make sure we had additional chocolates and water every day. And we loved how she talked the hotel up and we could really feel she loves where she works. She is a gem. Marco and the other valet guys were also all beyond amazing. The staff in the breakfast buffet and all the people who took our orders and brought our food were exceptional, especially the girls that sat us. They were amazing. Food - all good, especially at the morning buffet, is incredible. We also ate at Etxeko and it is beyond amazing. The staff is so professional and knowledgeable. The food and presentation there is mind-blowing. Our stay at Bless, specifically because of the aforementioned people, made it AGAIN, one of the best hotels we have ever stayed at (and we travel a lot). We look forward to staying there again next year.
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