Επισκέπτης Χρήστης
10 Ιούλιος 2024
Be aware that staying at La Torre del Canonigo starts with a wait at a public bus stop in an IKEA parking lot for the hotel transfer, which takes over 20 minutes to reach the hotel. While the hotel informs guests about the parking situation, they significantly underplay how long and inconvenient this journey actually is. The wait is long and sets a negative tone before even arriving at this so-called "Small Luxury Hotel." The real issue, however, was the shockingly poor customer service. Front desk attendant Javier, rather than taking the opportunity to correct the situation and improve the customer experience, created a hostile atmosphere. In all my years of traveling, I have never encountered such a hostile and unhelpful employee. Javier's attitude was far from solution-oriented; his suggestion that "perhaps you should stay elsewhere" was particularly offensive and unprofessional. To make matters worse, our hotel room overlooked a construction site, which further diminished the overall experience. Overall, it was a very terrible customer service experience that overshadowed my stay. A positive attitude goes a long way in resolving issues, but unfortunately, that was completely lacking here.
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