Aakanksha G
23 Νοέμβριος 2024
I'm extremely disappointed with my recent stay. After visiting 4 or 5 times before, I never expected the experience to crash and burn like this. I booked a pool villa with a jacuzzi, hoping for a relaxing escape, but instead, I encountered pure filth. The jacuzzi jets clearly hadn't seen a cleaner in ages. When turned on, what spewed out was a revolting mix of dirt and gunk. Simply unacceptable. The breakfast was painfully basic, and to make matters worse, even the bottle caps had dirt on them. A spider web was connecting the napkin cloth to the water glass, adding to the overall lack of cleanliness. When I voiced my concerns, I was met with sheer unprofessionalism. The manager barely bothered to discuss the breakfast issue and absurdly avoided dealing with the jacuzzi disaster by telling his staff to relay that he was "unavailable." This was not only disrespectful but also led to pointless arguments that ruined what was supposed to be a much-anticipated vacation. It's clear that this place desperately needs to overhaul its maintenance and customer service. And probably change the management. They need to wake up and realize how badly they're failing loyal guests.
Μετάφραση