Club Mahindra Munnar

The best location ,with an aweaome team who took care if everything from check in to checkout Grateful to Srinivas , Thomas ,Peter, jitin, Lekhika ,Ashwin, Abhishek for all they did The gala night dinner was a lovely lavish spread The events were meticulously planned and fully entertaining

More lights should added to the room. Also road to the resort should be repaired.House Keeping services and places are excellent. Already informed to your supervisor (Bala Murugan, Arun). - Sathiya Narayanan

Overall, a very good resort, with great views, friendly staff. However, when we were checking out, they could not process an International credit card, and we owed ~54000 rupees ($654). We had to go to an ATM and take out 10,000 rupees for each transaction from 2 different accounts (as we could not withdraw more than 30,000 from any one account, and only 10,000 per transaction) and pay a fee on each transaction! The Manager did not have a good explanation for this and would not extend any credit for our ~ $40 in transaction fees to pay them. One of our two rooms the refrigerator did not work without the key in the slot, and they would only provide one key per room. We did not realize this first couple of days and some of our food spoiled due to this. Not a very good system!

Superb food and Hospitality at Restaurant.Chef Vignesh gave memorable genuine service. Food quality and taste is awesome. In room bed and other items are well maintained. Bathroom has some smell problem,but no issue. OverallThank you.

Stayed here for 2 days and have never wanted to leave a place so quickly. We arrived after a long 7 hour journey up the mountains, the drive is beautiful even though the roads can be rocky in some places. Check in seemed smooth until it took 40 mins for them to organise a buggy to take us to our room. When we finally got one after someone else stole the one that was meant to take us, we were driven up with the hotel laundry. The actual room was OK, for a hotel that claims to be 5* - it is anything but - I would say more 3*. There was about 10 power cuts, in which everytime it would turn back on the TV would turn back on so in the middle of the night we had to wake up and move furniture to unplug it. The bathroom was disgusting. Mouldy, had a smell of mould, if you open the cupboard under the sink it well it not pleasant. The tiles are falling of the walls, the hand wash holder was old and grimey - the sink had black marks all around the edges. Again, for somewhere that claims to be 5* - the bathroom is more like 2*. The hot water is limited - whilst we are staying in the mountains, if it is limited they should be informing us and communicating properly about the facilities. Now the service, everytime you ask the staff about something its all great and everything is possible however when it comes to actioning it, none of them knew what was going on. I feel like the main problem here doesn't sit with the staff but the training that is implemented and the processes. As mentioned above when waiting for the buggy, there were about 5 people just standing around doing nothing or looking like they don't know what to do. The buggy service really also makes no sense. You call reception for a buggy - they say up to 10 mins which is fair but often that's not the case and you can be waiting 20/25 mins. There should be buggy points from each corner which comes every 5-10 mins, for a big resort it seems there is one buggy and one shuttle. We had also asked the staff to post something, they assured us it would be done and we can collect our receipt the next evening. We checked in the morning before we left and all seemed OK. We checked in the evening and they said sorry it can't be done - again that is fine but this should have been communicated with us properly as we stressed to them it needed to be done and before we checked out. We were only there two nights. Dinner was nice both days, breakfast was OK. The only pro is the stunning views and being able to see a beautiful sunrise just from by room. As we were checking out: We asked to speak to the manager who then completely avoided and ignored us. We did some laundry with them, they had a special offer on yet tried to charge us a whole different price to which we then had to break it down to them. Just a complete mess.

Filthy !! We went for nostalgia to the restaurant as we had stayed there ages ago n thankfully did not stay there this trip !! The food was bad. The place dingy, sticky and dirty. Everything had a feeling of seen better days !! Totally avoidable.

Its been an excellent experience as always. Every member of the team go all their way out to look after us and ensure we are not only comfortable but also pampered well. You can see the energy and enthusiasm with each and every member of this team which is contagious. A special mention to the chef Vignesh, who goes that extra mile to seek each and every guest's preference and makes extra effort to satiate their taste buds with his culinary skills. Kudos to @Shinow, the Manger and his entire team.

All are ok except reception response at the time of check out. We called reception people 4 times they didn't respond and We are waiting for more than one half hour for check out. We went directly to the reception and asked to send the buggy to carry the luggage.

Front desk incharge Lekhika, F & B incharge Sony and Chef Vignesh all were really excellent supportive specially chef Vignesh made our holiday memorable. 👌We are little particular about our food but he has taken utmost care about it with always smiling