Madarao Kogen Hotel

Love this hotel. The key ingredient: the staff, so very friendly and polite. Especially Uda at the front desk, she was always cheerful, attentive, and went out of her way many times to see to our needs. She is the perfect representative of everything friendly and positive about this resort experience. This was our first ski trip to Japan and the amenities are such a pleasant surprise. The hotel has its own ski rental, lift tickets sold right outside the door, 2 different restaurants, and its own onsen. Which was a new and lovely experience for me. The hotel is a bit older, and the bathroom is small for western standards, but the bidet more than made up for that ( love it ) and the onsen took care of the daily bathing ritual ( for me ). Heater worked well as well as the wi-fi throughout the hotel. The restaurants were a nice convenience, we paid extra for breakfast and dinner vouchers, and it was fun wearing our provided yukatas ( robes ) all day in the hotel ( not required ). The ski runs are well marked, and the ski lodges had delicious Japanese fare that blew our minds. And the Madapow! ( Madarao powder ) generously snowed down on us. Overall, would highly recommend Madarao Kogen Hotel. Again, arigato gozaimasu to Uda and the entire hotel staff that made our 3 day stay so very lovely and relaxing. Would definitely stay here again in the future. Fred Ermac, Jan 2025

バイキングが最悪だった 残念 アメニティが何もない

斑尾高原ホテル内にあるレンタルショップについてです。 そこで働いてるKと言う従業員には気をつけたいです。 態度も評判も悪く、とても感じが悪いです。人を見下しているように感じ、仕事もサボっていて動きません。仕事中なのかわかりませんがタバコも吸っています。 人の悪口も聞き、気分が悪いです。 ここで働いてる正社員の程度が悪すぎて、もう来ることはないです。 山はいいのに、本当に残念な人たちが多く働いてるホテルです。