Hotel Cocoliso Island Resort

The Hotel Cocoliso Island Resort was a lovely place to vacation. The staff was so friendly and accommodating to all the needs of my 5 year old niece as well as me. The scuba diving close by made it a perfect for our family. I hope to get back soon.

Our experience at Cocoliso fell far short of expectations, marred by a litany of issues that rendered our stay unpleasant. 1. Disrepair of facilities inc MOULD. 2. Substandard sleeping arrangements contrary to the advertised accommodations. 3. Poor meal quality, including cold or reheated dishes, defrosted or fermented fruits and vegetables, and stale bread. 4. Lack of cleanliness and hygiene standards. 5. Early morning disturbances disrupt peace and rest. 6. RUDE, dismissive and unprofessional response from management when requesting a refund for the unused third night. 7. Lies and false claims of full occupancy to avoid addressing concerns. 8. Tiny compensation offer was later retracted in an attempt to silence negative feedback. + MORE Basic amenities like running water and hot water were unreliable, the television didn't function, and the bathroom was in disrepair. The room itself was dismal, resembling makeshift sleeping quarters rather than the advertised accommodation. Meal quality was abysmal, with dishes served cold or reheated in a microwave, accompanied by defrosted or fermented fruits and vegetables, and stale bread despite their premium price. The overall hygiene standards were lacking, compounded by early morning disturbances and an unclean environment. When we requested a refund for the third night, which we chose not to use due to the unsatisfactory conditions, the management's response was dismissive and unprofessional. Despite initially claiming full occupancy, their subsequent offer of compensation was paltry and later retracted in an attempt to prevent negative feedback. While the island's natural beauty remains a draw, Cocoliso's failure to deliver on promised amenities and service is indefensible. I advise prospective guests to reconsider their choice and seek alternative accommodations to avoid disappointment.

Dissapointing Experience. The most expensive hotel we stayed at in Colombia (stayed for 2 nights) and probably the worst we stayed in. Pool is OK, sea is nice, although no beach. The hotel overall is just tired. Bits hanging off everything e.g only one of three public toilet doors actually on and working etc. The room was OK. The sofa bed for a third person was very uncomfortable (not even 6ft so had to sleep diagonally across the fold). The shower was terrible. Cold water (no option to heat at all) and was a trickle. We stayed downstream in the Amazon rainforest and even their shower was more effective despite the accommodation costing 1/10 of the price. The hotel gives off a prison vibe. Walls with glass bottles and barbed wire all around. The only door out of the hotel was always locked, and a staff member showed us how to get out, via clambering around a rock by the beach. There are walking paths around the island and you are meant to go out and walk around (you can't get to a sandy beach otherwise), yet the hotel seem to want to keep you trapped in? Food was OK but inconsistent. My family ordered a club sandwich and it was huge with lots of bread, but when I ordered the same thing an hour later, it was small with different bread and less filling. Very limited evening meal choice. Limited activities. There was a dive school but we couldn't find anyone to sell us trips e.g a boat tour, snorkeling or kayaks unless you went wandering into the village, which felt a little sketchy. Service overall was poor e.g 1 towel in the room for three people, two pillows for three people. Reception closed by 8pm so couldn't even report this until the next morning. Obnoxious music played around the hotel, e.g at 6.30am in the reception area, where breakfast is served, on a horribly crackly speaker. The cost of the hotel, which doesn't include the expensive boat ride over, is expensive and overall I would not recommend either the island or the hotel.

It could be great. But it isn’t. No hot water, bathrooms very tired. No plug hole in the sink. Journey back on the boat we got drowned with no warning that we might. iPhone has water damage. Plankton outing at night not told we could swim so basically no one did Staff friendly, food in the restaurant was better than expected and it has a lovely setting. Nice beds by the sea and pool. Overpriced, not good enough

We traveled to this island for a 2 day “vacation” at the end of January. We had no idea what we were in for but…..it looked like an interesting place to chill out after a few busy days and nights in Cartagena. What we found was an absolute disaster, nearly abandoned and totally reprehensible management team. We could write a book but, in brief, it was a disaster that then ruined the future 10 days of our annual vacation abroad. Within 2 hours of arriving one of our friends suffered a major injury in the pool. At least a dozen ceramic tiles at the bottom are broken and have knife edges. After walking toward the ladder to exit the pool, our friend yelled “oh damn, ouch….” Then raised a bleeding foot out of the water. Nearly cutting his big toe off. After being all but refused help by the hotel staff (except an option to wait 5 hours and return on the 1 hour boat ride back to Cartagena for stitches) a medical boat was called and we paid the boat driver, plus a doctor on the island to sew our friends toe back on. Without permission, the hotel sent their maid/entertainment dancer/first aid attendant with us who video recorded the entire event. Without permission. The doctor asked us for a “colaboracion” ie PAY for the service. The maid/entertainment/first aid attendant said “don’t look at me I’m not paying for this and neither is the hotel”. $40 for the doctor and $25 for the boat later we arrived back at the dock of the hotel. Our trip was prepaid for 2 days, they would not refund us to let us leave. We had no accommodation booked in Cartagena or ability to leave when we had a hotel we already paid for which we were sitting at. We were trapped. In a rat nest of a hotel, injured and unable to swim, walk or stand. We waited this out for 2 full days, then returned on the boat back to Cartagena. We asked to be comped our food & drinks, the manager (who changed her name to us 2-3 times) said no. We asked to be comped our rooms, the manager (who changed her name to us 2-3 times) said no. We asked to be comped the $65 for our medical fees, the manager again said no. We asked if they were going to do anything. They said that they told us we should have gone back to Cartagena to a hospital there. This entire time they left the pool open bringing day pass guests, 50 at a time, allowing more people to potentially get hurt. They left the pool of blood from our friends foot to sit an entire day…and then some. They did not treat the pool for biohazards substances. No one was warned. The manger admitted that they “couldn’t find the supplies to repair the pool so it remained open in that state.” We googled a store on the mainland that sells underwater pool patch repair which any of the staff could have brought over on their daily journey with day passes. Upon leaving the manager said she would send us her companies insurance claim documents. She refused to give them to us at the hotel….still 2.5 weeks later we have received nothing. We were

DO NOT GO HERE! They are completely negligent of health and safety. They did not have the proper care or supplies on site to treat an injury that was caused by them nor do they care to compensate for it in any way shape or form. The injury was from broken tile in the pool that sliced my husband’s toe half open causing the need for 6 stitches and ruining his whole vacation. My husband and I traveled to this resort 4 days into our 2.5 week vacation with our two friends in January 2024. We arrived to Cocoliso by boat in the morning. Because of the wait to get into our room, we decided to wait at the pool. My husband and I got into the pool with our friend and started playing volleyball. We hadn’t been in the water for more than 5 minutes when my husband sliced half of his toe off on a razor sharp BROKEN piece of ceramic tile. The bottom of his toe was practically hanging and the “nurse” on site did not have the proper materials or education to help. In fact, at first. she refused to help him by the pool and said he had to walk to get care. He couldn’t walk without losing more blood, being in excruciating pain and creating an even higher risk of infection. Also that’s a huge biohazard. The “nurse” eventually helped by the pool but when the boat ambulance arrived 1.5 hours later, the actual emergency attendant said that the material used was incorrect and didn’t actually clean it. We had to take a boat to the other side of the island for my husband to get 6 stitches. Now he can’t enjoy any water or yet alone shower or walk without pain for the remainder of the trip. We had to pay for the boat, the doctor and the medication. They even charged us for the juice and fruit they gave my husband when he almost passed out. Seriously?! They sent a manager, Tania Garillo, the next day who ignored us at first. We had to confront her 3 times asking that they stop letting people get into the pool since it was dangerous, and asked for our money back. Finally, after being the ones to confront her again, she said she wouldn’t give us any refund for ANYTHING. What a joke.