Επισκέπτης Χρήστης
25 Ιούλιος 2022
It was the most horrible and worst experience I have ever had in a "hotel". And I've been around a lot. I booked a deluxe room with a city view for 2 days. On the day of arrival i arrived late in the evening and got a room (room 105). I noted that I was given a normal room, without a city view, without giving it any further thought at first, since it was already very late, I was tired from the long day and still had an appointment outside. I arrived back at night and immediately went to sleep. The room is dirty, very badly soundproofed and you can hear the telephone at the reception, for example. However, this is just a small foretaste of what is to come: The next morning, I noticed a very bad smell from the sewage system. it was awful, horrible and gross. I went straight to the front desk, where they responded and said I could change rooms. And that in the middle of my stressful appointment, which was usually waiting for me outside. At the same time, I asked to contact the Manager, Necati Eken, who said he would send a worker to room 105 to fix the problem. He further said I could stay a third night in the "hotel" for free. Sort of making up for the sewer smell of room 105. I agreed, thinking it was a fair response. Incidentally, a hotel employee who was supposed to bring my suitcase and other things from room 105 to the new one also noticed the sewerage smell and could hardly stand it himself. Of course, the manager, Necati Eken, later wanted nothing more to do with his own hotel employee. Very professional. But more on that in a moment. I got another room for the second night. I was shocked to find that this is part of a connection suite. However, I was given not a deluxe room but a part of a suite, a connecting suite usually meant for families. That is, the two rooms are connected by a door and there is a normal entrance and exit for both rooms. Now in my little room - of course, also with no city view - was a door on the left and a door on the right, so a connecting suite. At the beginning, when entering the room, I didn't notice this complete circumstance 100%, and I was outside almost the whole time during the day. Only at night, when i came back, the big reality: Now, there were guests on the left side and also on the right side. And me in the middle. I heard loud noises, conversations all night. I didn't want to call the Manager, Necati Eken because it was in the middle of the night and I had to leave early the next morning for an appointment. I also didn't want to move to a new hotel in the middle of the night, which would have involved a lot of work. Who changes hotels in the middle of the night? Apart from the fact that a lot of things are fully booked in these times and you have to find something first. I decided to confront the "hotel" the following morning, asked for my money back and rejected the possible third, "free", night, in the small room of the connecting suite. I just wanted to get away from there. Coincidentally, when I w
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