Tevetoglu Hotel

Due to a missed flight, I was stranded in Istanbul just past midnight with the next flight due 9 hours later. I was travelling with my son who had developed gastroenteritis. While at the airport; I used the trip.com app to book this hotel at a cost of 73 euros. We took a taxi and turned up within 20 minutes. Hotel explained that that my booking was for the next day (this was the only date option in the app). I asked if they could give me a room for one day earlier - they said they had vacancies and I would have to pay them directly 110 euros and that I should cancel the previous booking directly with trip.com, I was so tired and fed up I said that was fine. So I proceeded to cancel the hotel and selected ‘hotel agreed to cancel’ at which point the manager told me to leave! At which point he pushed me too! I was prepared to pay extra money to the hotel directly I didn’t know what the issue was? This was all very strange and my 9 year old son is watching this unfold :( So having been kicked out of the hotel, I then had to find another hotel and he eventually got to sleep at 2am and then we left for the airport at 6am. In end I paid for 2 hotels for 4 hours sleep. The hotelier is a **** and a thief. Their level of professionalism is not in line with what we get in Europe or the West. I would highly recommend you avoid this hotel as if anything goes wrong, you will not get any support or empathy. I have escalated this complaint and I will be writing several reviews to highlight this extreme behaviour. To put your hands on someone and use physical pressure is inexcusable.

Is second time in this hotel and confirmed that all staff are very kind and room clean.

服務很棒，位置離亞洲區機場也很近，就是房間小了點