Grand Esen Hotel

Lots of issues. They advertise nice room and facilities but when I reach there they offer me room into next building. Room condition was not as expected. Room refrigerator not working , TV has no signals, no sheet or duvet for sofa bed, toilet has smell, rusty taps and door lock. I ask them to change room or fixed these thing but point bec no one can understand proper english.

Very comfortable hotel in a great location. Walking distance to many of the main attractions and 2 tram stations nearby for further travel. Room was small but as we were out most of the day it was fine, bed was very comfortable. Breakfast was ok but quite basic. Room was very clean. No extra charge for safe and A/C, which was nice. Air con was very good once it got going.

The lobby manager, the one with glasses, not the young man on duty at night, told us that the hotel did not have the standard double room (19 square meters) we had booked, but wanted us to live in an economical double room, whose room size was very very small and the bed is smaller size. This is ridiculous! Are you saying that Agoda fabricated pictures of a standard double room? After I raised my objection, he was extremely rude and told me to either communicate with Agoda or accept the small room, or stay in a family room and pay him extra 21 euros a day. At my insistence, he asked someone else to show me a room in the attic, larger than an economy double. I accepted the room, but later found out that the bathroom light was broken, the shower head wouldn't attach to the wall, the toilet was under the sink, and to use the toilet you had to put your hand on the sink. I don't know if you do that with every guest who books a standard room. This hotel was my worst experience in Istanbul!

Basically they stole my $360. They wanted to give me a room at a terrible next door hotel or I have to accept the only room they had which has its entrance door directly built over the staircase in a very weird and stupid way which is extremely unsafe and might cause severe accidents. The guy said take it or leave. No money will be refunded. I chose to leave and book somewhere else rather than endangering myself at this so called Hotel. Agoda failed to sort it out with the hotel eventhough I have a VIP membership here. I regret using Agoda as much as I regret chosing this hotel. STAY AWAY

Waren 6 Tage im Grand Esen Hotel. Die Zimmer sind SEHR klein und nicht die saubersten.Frühstück ist für diesen Preis absolut OK.Aber die Lage ist Top.Sehr zentral und viele Sehenswürdigkeiten zu Fuß leicht begehbar.Tram und Bus in unmittelbarer Nähe.Die Mitarbeiter des Hotels sind sehr nett und bemüht.Besonders das Orginal des Hauses "Cowboy" ist sehr nett und wir hatten viel Spaß mit ihm..Fazit:Preis - Leistung ist absolut Ok

Başta otel çalışanları kovboy Bülent Orhan bey Enes bey Yıldıray bey sonsuz teşekkürler bizimle ayrı ayrı ilgilendiler otel harikaydı oda temizlik kahvaltı hersey çok harikaydı çok çok teşekkürler herkese selamlar sevgiler kaplan ailesi olarak tekrar görüşmek dileğiyle hoşçakalın

Mon séjour n'a pas été mauvais... Excellente localisation, ils avaient égaré ma réservation mais ont géré la chose de manière satisfaisante et m'ont aidé pour une excursion... Mais le petit déjeuner est résolument turque...pas de fruits, de jus et très peu de pain...et les chambres vraiment petites... Ce que je n'accepte pas c'est qu'après leur avoir confié mon téléphone pour régler le problème d'excursion ils en ont profité pour remplir à ma place l'évaluation de leur établissement en s'octroyant un 10... inquiet de ma réaction après avoir égaré ma réservation ils avaient insisté à plusieurs reprises pour compléter eux même l'évaluation ce que j'avais refusé.. Je trouve cette pratique scandaleuse !

Обман с номерами - оплатили самый дорогой номер, поселили в крошечный, который стоит гораздо дешевле. Скандал не помог - наш номер уже был сдан другим людям. Тот в который нас поселили - тесный, грязный, полотенца и белье серого цвета, вешалки сломанные. Хуже отеля представить невозможно.

Добрый день, недобросовестный отель, который нас обманул. Мы оплатили семейный номер с видом на море, нам дали маленький узкий номер с видом на дом и сказали, что наш номер занят. Не рекомендую данный отель.