Επισκέπτης Χρήστης
19 Μάιος 2024
I would like to commend the Front Office Manager - Niyazi Bircan. He was extremely helpful. When I was checking in, I was told that an upgrade was not possible, even though I am a VIP member. However, the manager stepped forward and asked if I could wait about 20 minutes, he would try to do something. I received an upgrade to the 8th floor, to a large room with wonderful views. I had a very pleasant 3-day stay. The hotel is situated in Harbiye, within easy walking distance of Tasksim Square. Breakfast was good but quality of coffee could have been better. I also expected to have a coffee machine in my room but there was none. Quality of the duvet was very poor - far too thin. The quality of the furniture could be better. I understand it is quite a small hotel and space at a premium, but more could be done to make the reception area more welcoming. Staff were helpful, giving advice about ferries and getting a taxi to the airport.
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