Επισκέπτης Χρήστης
16 Οκτώβριος 2022
For the ones interested in staying in this place, it’s important to know that if you have any special request, they won’t do anything to help you. One person got sick 2 days before traveling, went to the doctor’s to check if it was Covid, and tested negative for it having the diagnosis of a common virus. One day before traveling we requested that they moved one single bed to another room so that one person stayed with a couple until the sick person could heal, but they said it was not possible. We explained that it was a very specific situation and that we only needed one more bed in another room, but they said it was impossible and never even tried to assist us. The receptionist first said that the manager was traveling and we couldn’t talk to her, the second receptionist said she would be there around 5pm but never arrived on that day. We sent messages to the reservation center asking to talk to the manager, but guess what? No contact at all. I read the review of a French tourist that complained about being mistreated and I can assure you this will happen should you need anything from Pousada Encantos do Dendê. Since they are there not to be kind or assist the clients, we left on the following day and headed to Barra Grande, which was the best thing we could ever do! The beaches in Peninsula de Maraú are beyond wonderful, and we highly recommend you go there and visit praia de Algodões (Algodões beach) and stay in Casa del Mar Inn. In Barra Grande you can find great Airbnb and Inn options. Sometimes bad things are blessings in disguise.☺️
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