Occidental Jandia Royal Level - Adults Only

Very welcoming reception from Márton with a glass of bubbly who explained how all the service works and hotel map etc. and all the staff throughout were friendly, polite and very helpful. Rooms are of a high standard with great views across the beach and free WiFi. As this was a celebration for my husband's birthday, we had a bottle of fizz in room not only on his birthday but also on initial check into room. Food is very tasty with a choice of buffet or themed A La Carte restaurant. Food selection is limited, but enough variety to enjoy each meal service with excellent wine choices for lunch and dinner. Spending time relaxing around the private pools and many terraces. We spent every night in the green bar and were looked after so well from Antonio and Aneta, both provided us excellent service. Antonio helped us learn so much spanish, and both remembered my husband's birthday and brough a cake with a candle and sang happy birthday, what a credit to your hotel these 2 members are. Weather in January is constant, and evening temperatures are pleasant. What a great way to spend my husbands birthday around a dedicated team of staff and management who made every effort to make sure our stay is perfect. Thank you. Would highly recommend a visit, and we will definitely be returning next year for his birthday.

Second time staying here, I've had a multitude of stays within the Barcelo/Occidental brand, it felt a little below par from expectations in a number of areas. Upon arrival at the Royal Reception we were greeted with an empty desk. No staff member, no sign to say what to do. Eventually someone friendly did come over from the main reception and greeted us warmly with a much appreciated welcome drink. We could have gone to the main complex reception to check in, but there was a long queue and... Why should we? If we have booked the premium hotel? The room we had has definitely been refurbished since my last visit. Modern and minimalistic furniture but that is exactly what it needs. The only main problem with the room was the AC - it was very poor. Did not cool the room down at all, and even after reporting it, still was not fixed. Whether this is cost cutting by the hotel or the "environmental laws" coming in to play, it made it very difficult to sleep at night when you are used to a cooler climate. The WiFi did not work at all, for the entire time we were there. Other guests were complaining about this, we just used mobile data but not everyone has that choice when away from home. Food in the Atlantico restaurant was fantastic, really really tasty and usually a very good selection! Unfortunately the food was never hot, unless cooked to order. When it was cooked to order, only once during the entire week was I asked how I would like it cooking (if applicable to that meat). Food is presented in porcelain dishes under lamps but it certainly is not effective enough to keep it hot. Then when the (quite small) porcelain dishes become empty, it took a very long time for them to be replenished. We didn't try the A la Carte restaurant as we are quite picky eaters and prefer to choose our own food but the menus did have plentiful choice and changed every night. The biggest concern here was the labelling - nearly all of the food was either labelled incorrectly, or not at all! This was a mild inconvenience to us but is a massive concern in an age where dietary requirements and diet choices are so diverse. Needs to be better! BBQ Event - don't waste your time. We originally went to book the BBQ event on Saturday and were told it was just fish. That wasn't our expectation or preference so we waited for the Wednesday night, which was a special occasion for us and also our last night. Unfortunately it left a sour taste in our mouths on our last evening. We were expecting a "BBQ" event - we were actually met with the same food that is offered on the buffet, on a smaller scale, and with two types of steak available for grilling fresh. No other meats, skewers, or even grilled vegetables. Chef did not ask how we wanted our steak cooked. None of the food apart from the steaks was hot, the lighting was poor so we could hardly see our food, and whilst waiting for our steak we were cut in front of TWICE by other guests who had ordered after us. We raised this on the

Excellent overall hotel .staff so helpful. We were very happy with all aspects of the hotel except for the Wi-Fi which wasn’t the best. Would definitely go back

Had a really nice relaxing time here. Very good service in the Atlantico restaurant and bar, where Niko makes an excellent mojito. On the subject of cocktails, some very good ones to be had in the Green Bar too. Mehdi and Marianna in RL guest services are both welcoming and very professional. Every query is addressed with a genuine smile; thank you! Didn’t use the spa or many of the other facilities as was wholly content just to spend time quietly chilling. Would be happy to visit again when the opportunity arises.

Pleasant experience will be back. Really enjoyed my stay. Although my previous stay was a better holiday.

Absolutely fantastic hotel but it is on a very steep hill so could cause problems for people with mobility difficulties. Personally I would recommend paying for private transfers, it’s over an hour direct from the airport and travel company coaches tend to stop at as many hotels en-route as they can. We have stayed there 13 times now and we love it because it provides everything we want from a holiday. Needless to say we are all different, so may not suit if you want English TV, (so no Corrie or Love Island) or a reliable WiFi connection for emails or Faceache. But what the hell, you’re on holiday from all that!

We are currently staying here now 3/5/24. We have reported issues with the Wi-Fi on three occasions and have been told they have reported it to the external company that manages it. It doesn’t work in the restaurant, by the pool and in the room only sporadically and if you stand in a certain spot. It’s clear that the Wi-Fi at this hotel is just not up to the job. Believe it or not, we visited two years ago and the Wi-Fi wasn’t good then either. We thought they would have resolved it by now! The hotel itself is very good, the food is excellent and the service is very good and friendly. The spa is very nice but expensive for trea**ents. Free daily spa visits of 2 hours are included for Royal Level guests. We like this hotel but this is a pain to us and if you want to use Wi-Fi rather than pay for data roaming then you might want to think about this.

The hotel is set on a hill, is a walk of about 30 minutes from the beach. Don’t be put off by this as there is a bus from the hotel which drops off near the beach and picks up for return, not sure of the times as we are still able to comfortably walk. Rooms are clean and spacious , serviced daily , morning full clean then an evening turn down service. No need to reserve sun beds there are plenty for all the guests. Food varied but always good quality. Take advantage of the Wellness area, with the Royal Level you get 2 hours of the area, trea**ents are charged should you chose to have any. If there was one thing I would change it would be the music in the Atlantico area, please vary the music, the same tape playing over and over becomes monotonous. Maybe some authentic Spanish music,

We are currently staying here for a week to enjoy some better weather. The hotel is clean and lovely and a very pleasant stay if you are looking for a relaxing trip. The food is decent and the staff are mostly friendly and very helpful, particularly Miguel in restaurant atlantico who has been a face we look forward to seeing every day. We had already been discussing returning as it had been such a great experience although we have had an few occurrences that would make us second guess staying here again. We are a young couple, I am pregnant and my partner does not drink much, we also love to explore the local area and eat out of the hotel at least one meal most days so we opted for half board. We can’t figure out whether it is the inconvenience of having to charge us and provide receipts for drinks, or keeping tally of whether we eat lunch or dinner in the hotel but there is a noticeable and unpleasant difference in how we are treated in comparison to the all inclusive guests. Manners are forgotten, meals are interrupted to remind us that we must pay for lunch or dinner and there seems to be a big song or dance about everything we must pay for. It feels as though we are being treated like all inclusive includes trea**ent that is above our pay grade and it is becoming a very uncomfortable experience.