Pyramid Lake Lodge

We booked this hotel with the hopes to experience Jasper National Park in comfort and luxury in support from Pyramid Lakes Resort as our spot to rest and relax. Unfortunately, our experience at the resort was not restful. Upon heading to bed after 4 hours of driving from Edmonton after a 3 hour plane ride, we were awoken at 2am to the AC unit making an obnoxious noise. After waiting about 5 minutes, the noise subsided and we headed back to sleep thinking nothing of it. That was until… the noise from the AC unit (even when turned off) went on until 5am sporadically and obnoxiously. We attempted to call the front desk to resolve our issue, and they simply said “we’re sorry for the inconvenience, let’s see what we can do” and never got a call in return the rest of the night. In hopes to rest and recover, we slept in on vacation the following day and were awoken by a wake up call forcing us to leave our room stating “check out for all rooms is at 11am” with no apology or sincerity included in the message. Jasper is beautiful and breathtaking as is Pyramid Lake. The resort however, did not live up to its standards. Our hope is management will reach out to resolve this.

Fantastic stay. Absolutely beautiful rooms and great scenery with super friendly staff.

It is a 3 stars hotel which charges as 4 star but actually is a 2 stars. Location is very good near the lake and the restaurant over looking the lake were the only good things can say about the hotel. The room although was large was dark and shabby. Ths bathroom very small. No cleaning of the room in middle of stay. My

酒店緊挨着金字塔湖，環境優美，房間整潔，就是不天天打掃

房間偏小些，水是鹹的，住二層要提箱子上樓，景色好，安靜，每天有一小時免費划船，有免費咖啡吧，餐廳小，須預約，否則可開車去town裏

間一般。 衞生 設施：普通 衞生：可以 環境：一般 服務：尚可

Pool and sauna are gross. There's nowhere to put outdoor shoes so everyone just wears them everywhere meaning the changerooms and sauna are full of outside mud and dirt. The sauna is more of a lukewarm room, which Max's out at 43 degrees....and again is full of mud. The lights surrounding the pool area are so bright they completely obstruct the view of Jasper's gorgeous night sky. For over 300 dollars a night...just stay in Hinton for half the price...

Renovations were quite nice in the room. Restaurant was comfortable and warm with excellent food. The music was a bit loud and a bit new age but the look of the space is all mountain.

Rooms are nicely updated and location is beautiful. Only thing is if you have a room above yours it can get pretty loud if people aren't minding their stomping habits.