21st Floor Hotel

I cant review the hotel casue I nevre stayed there. I tried to book on *******. REalize after it was not were I should be staying ( It was a mission not a vacation).. I went to cancel it was not on my account. Called ******* they verified it ws not on my account. Got a call from the manager the day before asking when I was coming. I told him I am not but according to ******* there ws nothing to cancel casue it was not on my account. The manager didnt care. He charged me the full 1270.00 My good deed of going for solidarity turned out to be very expensive. And the manger didnt care. So no I wouldnt recommend a place with that kind of customer service.

Really enjoyed the visit and the hotel. The booking process was very easy and convenient. All the staff is excellent and very high level of service. The presidential suite was specious, two levels (like all rooms in the hotel), with a large refrigerator (great if you buy ready food at the Mayans Yehuda Market), and all other appliances. The location of the hotel is excellent and the view is unbeatable. The hotel is fully equipped to serve guests who observe Shabbat. There are a lot of guests from abroad in the hotel, especially on Shabbat. They come with high expectation for the level of service and the conditions of the rooms. The fact that the hotel has a high customer satisfaction is only an evidence that they know to provide great service to the most experienced travelers who have high benchmarks. There are several suites that face the Temple Mount. They have some small additional reservation fee but if definitely worth it. Overall, we really enjoyed the hotel and would love to come back.

I highly recommend. Staff is awesome! Yoel and Oz are great! Liked · This is a really good find in the middle of almost anything you could want as far as the old city and shopping/food. The hotel is on the top floor of a residential building. Make sure you taxi driver is aware of this and sees the picture of the building. We arrived a bit late our flight was delayed. We finally arrived at the hotel around 2am BUT the taxi driver swore there was not hotel in the building so he rode around asking other folks for about 30 more mins. Finally I just said let us out here and we will just go in and see for ourselves. (The price was fixed so it wasnt a stall technique.) When we get upstairs it is 3am. No one is in the office and that is to be expected in a boutique hotel. I used Whatsapp to call the number on the office door. Yoel the manager answered at 3am. There was some issue where *********** did not have the reservation loaded. Yoel actually cared enough to remotely show me how to get access to a room that he knew was available. The room was larger than I had reserved and they let us stay there for the duration of our trip. The next day we had scheduled an early tour (Elbow Tours....excellent ask for Eli.) Yoel was patient with us did not rush check in until we got back from the full day tour. Then I met Oz. Oz has a great personality. He is right for hospitality. He genuinely cares about your stay and was helpful to let us know where to find whatever we needed. Oz is one of those people you feel like you instantly want to become friends with. We were scheduled to get on a cruise from Ashdod and needed a covid test. Problem being most of Israel was done testings. Yoel, Oz, and a young lady I forgot her name, they all worked soooo hard to help my wife and I find this test. They called, they searched the web. They honestly gave us a couple hours of valuable time. (We still had trouble finding a test.) But eh major thing is that the team at this hotel CARE about you and your stay. Service matters more to me MOST! Disliked · The hotel has some small things to repair in the room. Nothing major. You will not beat the views so get over the small things!