Crystal Crown Hotel JB

We recently stayed at Crystal Crown Hotel near KSL, opting for a newly renovated room. Initially, I had high hopes for the room, but it turned out to be less impressive than expected. Room Issues: • Kettle Water Heater: The kettle was quite odd—it required me to keep pressing the button for it to heat the water, unlike normal kettles where it works automatically. • Shower Water Heater: The water heater in the shower wasn’t functional at night, and in the morning, it only provided minimal warmth, far from sufficient for comfortable use. • Cabinet Concern: I noticed that the circuit breaker cabinet was left open above, which seemed unsafe. I avoided touching it, but its exposed state was concerning. Positives: • The bathroom looked new, and the sink and bed were in decent condition, though nothing extraordinary. • The housekeeping and dining area staff were polite and welcoming, which added a pleasant touch to our stay. Overall, while the room had potential, these small yet significant issues impacted our experience. The service was good, but I hope the hotel addresses these concerns to improve the overall quality of their accommodations.

Its been sometime since i last came here . The front desk staffs are kind and efficient as always . 👍 Room is always clean and equipped . 👍 They provided toothbrush etc, room slippers as well . Aircon is fine too . Breakfast was nice . 👍 The only con is: pool need to be clean alrdy pls because to compare my prev stays, usually the pool was clean enough . Requested for a late checkout this time round and they allowed it . Thanks 😊 Overall, it have always been wonderful whenever i am here . Thank you for the amazing service, Crystal Crown JB team ! 💛 I recommend you to stay here for affordable price and you will also feel welcome by the staffs when you are here . 😊 Also, take the renovated room if you prefer a newly and modern look . I have stayed in both the old type and the renovated one and both are actually clean and cozy . 😊

Overall stay okay with good location. Just that hotel room furniture rather old with carpets smell. Our room window is spoilt can cannot closed . Room towels is yellowed and room service never have proper check before we check in . Some items is missing such as small towels in toilet , only provided two bath towels.

My room was bright and cosy and I really liked its layout and design. Felt at home and could sleep well. The staff member at the concierge even lent me his personal umbrella upon my request as the hotel had none. Food was replenished fast enough even though there were lots of guests and we needed to queue up to go in. I would love to return when I have the opportunity.

The hotel room space is wide. Clean and nice view. Beside the hotel there’s 2 Chinese restaurants. Opposite also have an open space hawkers. Walking distance to KSL less than 10 mins.

The room I was given has a strong cigarette smell. The room itself is quite okay, though it could use a makeover due to its age. Overall, I’m very satisfied with the price I paid.