Jasmine
18 Σεπτέμβριος 2023
Check in Friday night was fine and first night was okay. Room was good, bed was comfortable. Was disappointed that the pool was closed. On Saturday I didn’t not ask for my room to be checked or walked into my the cleaners, and I told an employee as I was walking out that my room didn’t need attention. Well when I got back to my room my “trash” had been emptied but it wasn’t trash it was one of the trash BAGS with my dirty clothes. I had to call front desks and ask about it and LUCKILY they hadn’t throw. Put the trash for the day yet. Now Sunday night was HORRIBLE and the morning manager was rude and condescending. My two year old has been sick with a horrible stomach bug I’d be up with him all night/days and around 6am he had an accident on the bed.went to the front desk to get new linens was told I needed to go back to my room grab all the dirty linens and bring them down BEFORE they would give me new ones. I bring the diarrhea/vomit filled Linens and blankets and I’m made to stand in the lobby holding everything because the employee needed to finish putting out the morning coffee first, to be unsanitary the employee just wanted me to put the bedding on the front desk counter. So I was charged a “damage fee” for bedding that I SAW, HEARD, the employee putting the bedding in the washer in the laundry room because she had to do that before giving me new ones but the manager was horrible in the morning. WORST EXPERIENCE at a hotel 6 EVER.
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