Επισκέπτης Χρήστης
23 Μάιος 2024
We had eagerly anticipated a luxurious and relaxing getaway to Faliraki, Rhodes, having invested in a Premium Double Private Pool room, the highest-tier accommodation available. Regrettably, our experience was far from satisfactory, and we felt that the premium price we paid was not commensurate with the quality of service we received. From the moment we arrived at the hotel, we encountered a series of distressing incidents that significantly tarnished our holiday. Despite booking Premium rooms, we were met with rude and discriminatory treatment from the hotel manager, who refused to serve us in the restaurant, claiming that we could not sit in the restaurant with items we had purchased from the town, and made us feel unwelcome. This behaviour was not only distressing but also deeply disrespectful, especially considering the premium status of our accommodations. One morning, my partner did not feel well enough to come upstairs for breakfast and I went to the buffet and asked if I could bring breakfast to my partner and also explained his circumstances. However, they refused and made no effort to accommodate him in any way. The only suggestion they came up with was that I could take food from the buffet to my partner on a small napkin, which I refused that was not only derogatory, but also inappropriate for guests who have chosen to invest in their hotel. We also noticed that when asking for a cup of cups of ice anonymously, we were provided with full cups of ice, as requested. However, when we went to the bar and asked for the same order in person we were given 1, or 2 if we were lucky, ice cubes in our cup. I believe this was a direct display of passive aggression, as 1-2 cubes of ice would not suffice while experiencing the temperature at the time of 25°C and above. Furthermore, throughout our stay, we were dismayed by the lack of essential information provided by both the hotel. We were blindsided by the “hot tub” as listed on various booking websites, being freezing cold, the limited availability of room service, information purposely omitted by both Aloe Hotel, and the frequent disruptions to the water supply. These oversights left us feeling frustrated and disheartened, as they directly impacted our ability to enjoy the premium amenities we had paid for. Room service is during the hours of the day when you are most likely to be out in the town. Additionally, the hotel's maintenance issues were alarming and unacceptable. The pool, a feature we had looked forward to enjoying, became muddy and murky following a water supply disruption, rendering it unusable. Moreover, our Premium room was infested with ants, which detracted from our comfort and overall enjoyment of the accommodation. Ants filled our sink 24/7 and was not pleasant. Breakfast is cold and stale. The “bacon” seemed more like wanted ham slices. There were flies around the breakfast buffet which I had seen mentioned in reviews from years ago, meaning they have yet to fix this is
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