Επισκέπτης Χρήστης
27 Ιανουάριος 2024
We were so excited to stop in this 'luxurious' hotel for my sister's wedding however that 'luxurious' feel was definitely not what we were offered at all. After only an hour of unpacking in the room, we realised you only had to lean on the door to open it- you didn't need a door card at all. After reporting this to reception and the handy man appearing, he did a little bending of the door frame with plyers 'to just about secure it-' great handy-work there! The room was a further let down as we had paid extra for a sea view room and were given the room behind the back of reception- room 5. The view of which consisted of tall bushes and if you looked into the distance far enough, you just about made out the sea. The two 'single' beds pushed together to form a twin, slid across the floor as either party got close to the centre- you dare to hug one another just in case you ended up on the floor. Down the side of one of the mattresses was either old poo or blood. The room fixes were all bodge- jobs, from poor grouting to cracked bathroom mirrors and someone else's hair on the floor. You could only eat in certain restaurants if you were 'all inclusive' which caused problems for some of our family that had only paid half-board- you were segregated to different sections. Certain bars were not all inclusive- a disjointed feel to the hotel. Not only this, but on the last few nights we had a leak from the ceiling, straight in front of the door to the toilet. Thank god we were awake and noticed this, as if we hadn't, our toddler would of walked out of bed and ran to the toilet in the morning like he normally would, and had a serious accident. Again, a handy man was sent out, said something in Greek, signalled he needed a part and packed it out with towels. On multiple occasions, we had asked to move rooms as this was not what we paid for. We were told we couldn't due to 'high season' and there been no other rooms available. The wedding was great, the area was lovely but this hotel was utterly a shambles and for the cost, there are so many better hotels in the area for less money actually! Even after emailing post holiday to the hotel, they think that there is nothing wrong with the room they provided us with. This says so much for the customer service they so called pride themselves on. Would never stay here again or recommend this hotel at all.
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