The Grand Hills

The hotel is set in a beautiful location, but lets just say that there are some “hidden charges” that one should know about before deciding to stay here. Upon requesting the front desks help to arrange transportation for a wedding that I was in Kandy to attend, the receptionist said that he would look in to it, and get back to me. When I returned later that evening to see if he had any updates for me, I was told that he found someone who could take me. When I asked the receptionist to let me know how much it would be, he gave me what I believe to be a fabricated story about how he had instructed the driver to let the guest pay him whatever the guest felt was fair, seeing as the wedding was at the hotel next door, which was only 550 meters away. He then added that the driver had not agreed to that arrangement, & that the driver would tell the guest how much the fare was after arriving. Upon arriving to the wedding hotel, the driver asked that I pay 2,500 rupees, which was more than 4.5 times more than what apps like PickMe quoted for the same trip. Due to this reason, let this serve as fair warning that if you plan to stay at this maggot infested hotel that I too can attest to as other reviews have mentioned, remember to factor in my insights. My experiences align with why staff told me that I was the only guest that they had during my entire stay, & why the one other foreigner who had made reservations during the same time frame, was a no show in the end. According to locals, 1,500 of the 2,500 probably went to the driver & the owner of the car, & the remaining 1,000 most likely went to the receptionists pocket.

The hotel is situated up the mountains and our room has a balcony overlooking the beautiful mountain scenery of Kandy. It's only 20 minutes away from the town proper and is a perfect getaway from a buzzing city. No mosquitoes at all in the room which is a plus 🌟 James is a star hotel manager! Cons: The mattress was not the best and we had thin covers to use for the night. The cold didn't bother us but I would recommend asking for another cover if you are easily cold. Bring your own face towels and toothbrush/ toothpaste - we bought ours from the city. Unsure if the hotel will provide this if asked. The sign going to the hotel is a bit high-up for drivers to see. Menu prices are in dollars for easy reference. The spa is not in the hotel and they can arrange this for you. I would recommend installing PickMe app to book tuktuks and taxis instead of asking the hotel for arrangements. It is a steep road to the hotel so we always booked taxis going back to the hotel. Overall recommended if you would not or rather not go to the city during your stay in Kandy 🌟

As part of a tour organized by our company we chose to stay at this villa. This is a great place to spend your holiday specially if you come from a busy city. Because where ever you look you will see mountains full of trees. Everyone in our group had a good time in this villa. Service was good, food was good but took a long time to prepare. So it is better to place the order a little earlier. there was always a member from the staff to help us if we needed something. Staff was very nice and helpful. Gave us lot of tips on what to do in Kandy. Because ours was a group of mixed nationals who were from Europe and Sri Lanka. Transport to this place was bit of an issue but this was sorted by the guest relations manager who was kind enough to pick some of us from our hotel in Colombo.