After I booked the room i sent a message to Fairfield inn to ensure my rooms were handicap accessible, they said they would put add it to my portfolio. I assume that meant they would get me an accessible room or let me know if it was available. Apparently it did not. Once we got there I was told they did not have double rooms that were accessible. There were 6 individuals in my party, so I requested 2 double rooms, one being accessible. My son is 22 years old with cerebral palsy and wheel chair bound. The rooms they gave us he couldn't even turn around. The bath had no grab bar for him to hold on to. His showers consisted of using a cup to rinse him, no shower head with a hose. The hotel did offer us an accessible suite that had two king beds with a roll in shower. Turned that down because all six of us were near adult age and three to a bed was unacceptable. I booked the room about 2 months out to ensure availability during the thanksgiving weekend. If they had informed me that they didn't have a double that was accessible I would have found a different hotel. I guess that part didn't make it in my "portfolio" We ended up leaving a day early. This is not the first time I booked what I thought was an accessible room only to find out it wasn't. I always get the standard reply "we are so sorry" "but nothing else is available"
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