Dvorak Spa & Wellness

Очень хороший отель!Хороший сервис в сауне и бассейне.Приветливый персонал.Разнообразный и вкусный завтрак.

시설도 좋고 뷰도 좋았어요. 스파 서비스 받았는데 시간이 짧아서 아쉽지만 아이도 저희 부부도 만족했습니다. 조식은 조금 아쉽지만 전반적으로 가격대비 만족스러웠습니다

Communication was a major issue. I had sent several emails prior to my arrival to confirm my booking and request some additional amenities, but I never received a reply. This lack of responsiveness continued throughout my stay, making it difficult to get any assistance or information when needed. Overall, while the location of this hotel is convenient, the unprofessionalism of the staff and the poor communication overshadowed what could have been a pleasant stay. Hospitality should be at the core of any hotel experience, and unfortunately, this establishment fell short in that regard. I would not recommend this hotel to anyone seeking a stress-free and welcoming environment.

we had one of the best rooms, nr. 310 with view on the promenade, a large room with separate WC and bath. Very nice receptionist, there is a parking space on the hill behind teh hotel with an extra gate to the 4th floor. You have to pay for using the parking, the hotel is situated directly on the riverpromenade Tepla

My wife and I lodged one night at this hotel, while travelling. The room was excellent and rather large. The place is quite big, so getting from the reception to our room and vice versa was a bit complicated, also because you have to use your access pass every time you take an elevator. The receptionists are not sufficiently fluent in English, or don't speak English at all. They did not suggest that I could speak German instead. The breakfast was very nice, with ample choice. The dinner procedure was a bit special... we gave our room number at the restaurant entrance desk and made our choices from the menu. There was no bill or receipt at the end and no signature asked. When I asked the restaurant personnel for the bill, they didn't understand. The drinks, in our case a bottle of wine, were provided by the bar in the room next to the restaurant. Personnel is not taking the drinks order, you have to go to the bar yourself and order it there and you can only pay by card, they do not accept cash. On checkout, next morning, I could pay for the dinner, but only by card, because the receptionist did not have cash change, she said. I would suggest, that the hotel's management thoroughly review all customer interaction processes (reception area, restaurant, bar), because these are inefficient and sometime even unpleasant! The place itself, Karlovy Vary city centre, makes great photographs, but I would rate it 'disappointing' in terms of outdoor amenities. There are countless overpriced jewlery shops, but only a few nice restaurants and bars. If you have seen Karlovy Vary once, you don't need to see it again...

This was the most unfriendly and non professional welcome and check-in since ages in this hotel. After having had lot of problems to get a firm booking by mail (more than a a week !). We went to the adress given. This leads in the middle of nowhere, impossible to contact the reception, phone not answering (12 calls..). Hopefully a client let us know to go by feet - to the reception of the hotel which was a long way from the car. On arrival at the reception the first words of the lady was : "you have to pay first". I indicated that I wanted the address of the lobby of the hotel in order to bring my car there and take my luggages out. She never accepted to give me that information (!). Repeated 5 times : " You have to pay FIRST". Did not even look to my reservation number, asked me to provide again all my details (phone, name, address etc) that were given already. asked to check this on my passport. Totally upset by this attitude, and after 950 km I just decided to pay. I was then given my key and the room number. That was all. Did not get any information about the hotel, breakfast, check out time what soever. The room was not the kind of room I wanted. The parking place I requested during the booking by mail was indicated to be available. But in fact I had to move the car again 500 m from the hotel, in a very very steep road. The lady just repeated as a machine, 3 times "there is no more parking place, you have to park elsewhere". I had to pay the parking on top, which was not what was indicated on the phone during the booking process. In the room the bathroom was not clean. (see pictures !!). A reading lamp next to the bed was missing in the room. We told the reception about it and the same lady said "it may be a connection problem". So we just said : "No, a Lamp is missing. we want a lamp to read in the bed." but she did not care. I have never been in contact in a FOUR star hotel with such an attitude. Not mentionning the fact that we had no smile, no "welcome" or anything part of a normal and professional way of receiving guest. Not speaking about the extremely heavy process to get the room booking. Thanks to Axxos Hotel for welcoming people the first time in Karlovy Vary ! congratulations. Room 223 - stay 2 to 3 sept / And the COST ! 4,548 Kč what a deal...