Kores Boutique Hotel & Spa

Fantastic view, clean and comfortable room. Super nice and friendly staff and very good restaurant.

Well, perhaps I'm not fair using the word "they" in the title, since every single member of the hotel stuff, have been extremely polite. The girls in the spa, the technician, the receptionists, everybody: They have been amazing. So, the destruction, was one man's work only: the hotel owner's, himself. And of course, his guidelines-directions, that the hotel is following, should be held responsible also. I will try to be comprehensive, because if I right in detail everything that happened, I will not be over writing until...tomorrow. I had booked an executive suite for me and my wife for our wedding anniversary (3 nights). The room, costing itself 200€ per night, had a problem with heating: no matter what we tried, the temperature would not rise above 21 degress celsius during our first night (anniversary night). Hotel stuff was informed. Wasn't able to fix this also. When we woke up the next morning, and the heating was operating the whole night, the problem remained. I asked if we could switch to another room with no heating problem. Two different hotel employees, had confirmed already that there was a problem with the heating of my initial room. The receptionist agreed to meet my demand and offered us the chance to switch to the junior suite. But, when I asked how much should I pay, she said that we would have to pay THE SAME price, just like if I was staying in the executive suite , for 3 nights. I responded that this is non-sense, and she replied that she notifies us about the decision the hotel owner himself had made. I requested to see him. And request was granted. Comprehensively: I said that 1) It is non-sense to ask us to pay for the junior suite the same price to the executive suite, which is, among others, 22 square metres larger as a room, especially since the problem was at THEIR end. We already have suffered enough with all this of course, and he should consider this also and leave us transfer to junior suite in peace, for God's shake. He replied in an amazingly rude, hostile and careless manner that :there was no problem with my initial room. The heating system is controlled centrally by the hotel. So I can't modify the temperature myself, because, what if I wanted to reach 30 degrees celsius in my room? So the problem is mine and it is my choice to change room. So I have to pay the whole initial booking, which concerns 3 nights in an executive suite. After alI, I chose their hotel to come, the didn't force me to. I COULD NOT BELIEVE MY EARS. And I wouldn't believe that this could happen in a 5 star hotel in my country. I said that, if so, then 1) Why this is not refered in your website? That we have to stay "cool" in a winter destination like Zagorohoria and the heating is modified centrally depending on the preferences of the person in the reception? 2) Why then, two different employees of yours confirmed that there is a problem with the room? And why your employees didn't tell me that the heating is controlled

The design of the rooms and the overall hotel was very nice and the fireplace was great. However, besides that, we did not have a positive experience. unfortunately we had several incidents linked with very inflexible service from the staff that disappointed us during our stay and that definitely do not qualify this hotel as a 5-star. to start with, there was a music speaker playing in front of the door of our room the whole day. when we called at 22:30 to ask to turn it off, we were told that they could not do so until 23:00 (as the speaker was connected to the music of the bar - which is IN ANOTHER BUILDING!!). moreover, the spa is extremely limited. it was impossible to book a simultaneous treatment for me and my husband due to lack of personnel (there is only one therapist on site). my husband did get a massage but it was so poor that he decided to leave after 20min (this never happened to us before). despite this, the massage was still charged full price and during the stay / checkout no effort was made to compensate for this negative experience (while there were many occasions). finally, additional charges are applied for several services in the hotel which should be included (coffee at breakfast, wood for the fireplace in the room, additional time in the spa).