Mum Resort Hotel

Deficiencies that could easily have been corrected detracted from the stay at the Mum Resort. On the positive side, the room was spacious and (mostly) clean. Bed was firm but comfortable. No problem with insects or noise mentioned by others. We found the staff friendly. The food was a buffet of Ugandan dishes, maybe not catering to all tastes, but good if you like it. Making the stay difficult, however: The facility and many details have been neglected. The purported free wifi worked only in common areas of the hotel, not in the rooms. There were no clothes hangers in the room. Some rooms had air conditioners and TVs; some do not. Some that have them did not work. The bathroom and bathtub needed repairs and some new fixtures. The swimming pool had many loose tiles and gaps on the floor. The pool water was over-chlorinated, but neither clear nor clean. The pool had not been vacuumed. Breakfast tea/coffee water also had sediment at the bottom. The grounds and bar areas offer pleasant spaces, but the dining room is dark and arranged like a school dining hall with rows of crowded long tables. Good management and investment in a handyman and some basic maintenance could improve this hotel and bring it to national standard.

Poor reception, unclear with the services available. Rooms are old fashioned, lack finishing, mosquitoes and cockroaches are in place Truth be told, rooms ain't worth the money Need to better their room services

Alice and the rest of the staff were amazing . The place is full of holes in the walls and not kept very clean in rooms . Sheets not changed for 8 days . The advertise complimentary water then when you check out bill you for it . Alice is the best and she is world class . Mums Resort deserves 0 stars .

The property claimed that they did not use ******* services and insisted that we pay again using cash. The place was very run down. They showed us a room. It had carpet. It smelled horrible. Showed us a second room and someone had just checked out of it. Ended up leaving and not staying.