We had (and are still having!) a horrible experience with their customer service. They are purposefully unreachable, both by us and by ******* (!). The "English" phone number will eventually just play an error message (in Swedish, of course), via email they only answered several weeks after we first tried contacting them and only to push the ball forward without actually giving any answer.
We thought we might have been better luck in person but... when we were informed that the manager got sick coincidentally just the night before meeting us things veered into ridiculousness.
I can understand receiving a "no" to our adjus**ent request, but honestly this type of behavior is completely unprofessional. We were left with weeks without even knowing if the hotel would be open...
Μετάφραση