At the time of our stay from the start they had given an uneasy feeling. Upon arrival they asked questions about what we planned to do & see and how often we’d be in our room. After checking in they asked us to go on a golf cart tour ( that the entire grounds & staff knew nothing about *scam) Once we had arrived to our room, around 8pm we called the front desk we had no a/c & the thermostat was blank & had no batteries. We had been told a maintenance technician would arrive, by 10:15pm no one called or showed. We went to the front desk to get our own batteries to install our self. Once they were in place the thermostat was on set to 68 reading 73 alllll NIGHT! We called at 7am the following day, security brought a room fan & left. Again the desk said maintenance would arrive. Once they arrived to our room after 24 hours of this notice we never heard from anyone again. Our family has stayed at other Westgate’s in the area & we wouldn’t recommend this place to anyone.
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