Maingate Lakeside Resort

This place was horrific. The first room I was given, the front door was rotten and wouldn't close properly. The bathroom door was rotten and was falling apart. There was hole in the wall. The parking lot wasn't lit at all. I am a single mom traveling alone with my teenage daughter. I was offered another room and it was in significantly better shape, however I just didn't feel safe staying there. I ended booking another hotel.

This resort needs to be shutdown and renovated from head to toe. The property is horrible. I didn't actually stay there, I reserved it for a friend.

Moldy smelly roaches non working phones the toilet wouldn't flush and the lamp was missing a bulb. Dirty stained carpets stained blankets moldy smelling air-conditioning

This is the worse accommodation ever. Disgusting smell, staff not available, check in took 1 hour with 4 people in front of me. Shower wasn’t working at all, dirty everywhere with stains, hairs and dust. The pool water is green. We booked two days but after the first horrible night we escaped. At reception we recognized it’s not uncommon that someone leave and they mentioned to refund it. It’s not an Ressort at all, it’s more a motel from a bad movie. Don’t go there!

The view was nice and peaceful, service was nice

Have roaches. Didn’t give refund

I was in aware of the 50$ deposit also I wasn’t even able to get the room so I lost my money and my faith in trip.com

Didn’t have my reservation I booked 2 months in advance, but they made it right. That was the only thing handled appropriately. White stains on the cover of the bed, blood stains on the white sheets, miscellaneous stains on every inch of all 3 rooms we had booked. Old food still in the fridge in the room. 1 pool closed, the other had 24 lounge chairs surrounding the pool with 10 that were usable, the rest were ripped and in shambles. Poolside bar, indoor bar, and restaurant were not available. They have not been in operation for some time, that was clear. Key card to 2 of the 3 rooms randomly stopped working. Front desk would not provide new key cards until maintenance looked at the doors because most of the doors are broken or bolted shut. Took the maintenance staff over an hour to show up and take a look at the doors, just to tell us the front desk needs to provide us with new keys, which we had already asked for. The ‘fitness center’ has 2 treadmills, 2 bikes, an elliptical machine and none of them work. Housekeepers were smoking cigarettes in the rooms while “cleaning” them so we preferred ‘Do Not Disturb’ signs left on our doors, but there are none. The list goes on and on like garbage everywhere, gates to the pool locked, the walls leaked when the shower was on but the water don’t drain either so it’s a bath shower every-time, ice machines broke, vending machines out of stock, etc. This is the first review of any kind I’ve ever written. Booked because it was cheap, but I overpaid for what they offered.

Good for the price would stay again; It has potential to be even better