Aturukan Hotel

After a stay of three nights, it's become obvious that the Aturukan has fallen on hard times. Despite an outward appearance that speaks of a nice resort-style hotel and prices that are comparable to what one pays in the US, it's obvious that the drip-drip of deferred maintenance has taken its toll. The ceiling fan in the room just grinds and barely turns, the coffee machine in the lobby still hasn't been fixed in the two years since we last stayed here, and there's no hot water in the bathroom sink, to name just a few examples. Burned out light bulbs that have never been replaced is another feature. During our stay just before the holidays in December, it appears there may have been two or three other rooms occupied; otherwise, it was near ghostly in its quietude. The staff is very friendly and welcoming, but they are at the mercy of ownership that has refused to invest in necessary upkeep. In the restaurant, it's obvious that they've skimped on kitchen staff as well.

The room was clean, but some maintenance needs to be done. Some of the staff were very good and some I feel need some more training such as the staff at the front desk. The food was not good.

Very helpful desk. Didn't have hot water for a shower all week and my sink barely worked. They came and fixed the shower, but the sink remains. Barking dogs on the east side kept me up most of the night. Food is excellent. Breakfast was slow in coming. Our waiter, CALEB...give the man a raise. Best service I have ever had. Hot towels...OMG...after lecturing all day....heaven. Overall, good stay for a place in West Kenya. I'd go back.

Very nice staff and well working hotel