Επισκέπτης Χρήστης
1 Ιανουάριος 2023
We recently stayed at the Arya boutique hotel in Zanzibar, and unfortunately, we were extremely disappointed with our experience. Although it seemed wonderful on the internet. We are a family of 4. * Hotel advertised as boutique hotel, but did not feel like it, it felt like we are staying in someone’s property. Due to the level of service. * Poor first impression due to disinterested staff not wearing uniforms and didn’t help with the luggage. As any hotel staff would. * during the day you would find the cleaner sitting always at the reception seating area. We’re you can sit and have a coffee. * there was no kettle in the room for coffee and tea, instead at the reception area, where you needed to pay for espresso, (tea was free). * The driver who picked us up from the airport, changed the root during the trip to hotel & said he wants to pick up his wife on the way & took us to a very condensed area, I was frightened to be honest, especially that the streets in Zanzibar didn’t have lights. And picked this lady who sat with us in the car. * Poorly designed rooms with no functional storage and no AC in kids' room. The room was a mess bcz our stuff was lying around both rooms. The bathroom sink area had no space to put our stuff. So it didn’t feel relaxing in the room at all. * When we arrived the bathroom bin wasn’t empty. And the shower head and handle had rust. * No direct access to the beach, no beach view, you have to cross a street full of supermarket and other store workers to go to a small beach area with no Wi-Fi. Which is very important when on holiday. If we needed internet we had to go back to stay in the room. * The eating area was very small and depressing. Although the responsible staff there was very nice. And he customized a breakfast for us. * Poorly maintained pool area with guests leaving garbage and cigarette packets on ground. Hotel staff would not pick up towels of other guests , even when I called him to, I removed the towels myself and removed the cigarette packets , and it stayed thr on the table till the next day. Together with pizza plates that we ordered from another restaurant. Stayed there and was never picked up. * We also had a negative experience on an organized excursion, which didn’t deliver at of its promise and included unhygienic restaurant. On a positive note, after complaining we were compensated with another excursion the day after and a lunch at a good normal restaurant. And the owner apologized. Yet still we wasted a full day with the disappointing first trip, which left the kids very upset and us as well. * Overall, we felt that the hotel did not offer good value for money and the level of service was very poor. * In contrast, we had a much better experience at the nearby Mvuvi boutique hotel restaurant, which had a nice atmosphere, very nice and professional workers and good food. In conclusion, we would not recommend staying at this boutique hotel in Zanzibar. We expected a relaxing and pa
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