Protea Hotel Klerksdorp

So I do not usually write more than one review for the same place, last year April I was there and I did not like it one bit. However, this month I went back because my company could not book me anywhere else and I must say it has improved a lot like a lot. I do not know if it is under a new management or what but the staff is more friendlier and helpful - you must know that when a staff is willing to assist even on their way out because their shift is over that they care. I mean i was walking from my car with luggage and a staff member with her hand bag (clearly on her way home) stopped and turned back to assist me with my luggage until the porter the potter came through - that was like "wow", everyone was genuinely friendly and helpful one can sense they are all working towards a common goal to take care of the customer. Oh and the premises got an upgrade to i.e. the bathrooms have been repainted and tiled. Big ups for the improvements - huge difference from last year April.

Check-in is usually quick at Marriott group hotels, but this was not the case here. The gentleman at the desk took ages to assist us (with no other guests around) and came across as fed up, almost like we were interrupting him. We asked for a late check-out as Marriott elite members, and he said "ok," but never actually noted it. The next morning housekeeping said we need to check out despite booking the late check out, and then reception confirmed that no late check-out had been recorded. This lack of attention left us disappointed. The gentleman was rude, dismissive and unattentive. The room itself was a decent size, with comfortable beds and pillows, though the bathroom was very small and the overall look of the room felt dated. The light from the passageway also shines through the door at night, which was disturbing. The shower leaked quite a lot, and to top it off, the TV didn’t work properly.. The channels were all shaky. In 2025, this really shouldn’t still be an issue at a hotel under the Marriott/Protea name. On the plus side, the grounds are neat and clean, and my children enjoyed a swim in the cute, well-kept pool area. Unfortunately, when we came back to shower, there was no hot water. Reception simply told us to use another room, which felt very inconvenient, especially with kids. A couple of other details stood out: We were not given the WiFi passcode on check-in and had to go back to ask for it. The welcome fruit platter was a nice gesture, but it came mixed with biltong. This made it unsuitable for us as vegetarian/halal eaters, which could have been avoided with a little more thought. Overall, the hotel has potential — the property is clean and not badly maintained — but the service we received left a bitter taste. If you do stay, I recommend asking for the bigger, more updated rooms at the end of the hotel (room numbers 301 and up). I hope management takes note, because this could easily be a much better stay with a few fixes.

Protea Hotel Klerksdorp (Barend Street) - horrific experience. Made prior arrangements to check in at 10pm.Reception was jam packed with late arrivals, only one very rude gentleman assisting with check in. It took us another hour to check in. The gentlemen attending to the check in used foul language and everything at reception was "disfunctional" and it was chaos. Although we have booked and paid in advance, he refuses to assist us if we don't pay again, because apparently the confirmation does not reflect on his side. We paid (again) just to get to the room at 11h45 pm. The next morning the same guy phoned us 6am and requested us how we intend paying for the accommodation (What!!). The room was filthy and definitely not a non-smoking room. The floors were so dirty (rather kept our socks on). Reception was dirty and the manager on duty indicated that she is going to her real job in the kitchen and cannot assist anyone (I gather she was the kitchen manager and not a general manager). The door handles in the shower were missing. I cannot believe the person who did the grading for the tourism board gave this place more than one star - shame on them. This is also definitely not a safe area to arrive late night.

Great stay Everything was great, except - no usb point, which is in every hotels these days

Great service on arrival from Jeandre at reception, very helpful and friendly gentleman. Rethabile was a darling in the Restaurant. This morning I called reception to ask for an iron, and literally in 45seconds there was a knock at the door by a gentleman with a big smile on his face. This is a Happy place.

The reception, the room and restaurant were all excellent. This is a good one for a short stay like the one we had. Staff were never overbearing, but knew about our every need. The gardens are well kept and is good for a late afternoon relaxing walk. Their security made us feel safe and relaxed. Safe, covered parking is part of the deal. Location is close to other facilities and the main route through Klerksdorp.