Ξενοδοχεία με Suma-dera, Κόμπε

The room was quite spacious, and the massage chair was a pleasant surprise – very comfortable to use. The room introduction was quite detailed, and it was my first time experiencing a traditional Japanese onsen ryokan. The tatami mats were interesting, and I slept well. The entire hotel felt like a museum; despite its age, it had a lot of character. I felt like I got a deeper understanding of Japanese culture, which I really appreciated. The service, apart from being led to our room with traditional Japanese bows and the room introduction, was mostly self-service. However, this was my first time staying at a 'one night, two meals' ryokan, so I'm not sure if all onsens are like this. We also didn't have large luggage, just our bags, so maybe that's why we didn't notice any issues with luggage service. On a positive note, the front desk immediately knew which pair of shoes were ours when we checked out, which was good service. On the downside, the room's air conditioning unit was so well hidden that it took ages to find, and I was cold for quite a while. The phone either didn't work or I couldn't figure out how to use it. Also, we booked the private onsen from 8 PM to 9:30 PM. After relaxing for a bit, it was already close to 11 or 12. The public onsen closed from 12 AM to 1 AM, so we couldn't use it. We needed about 8 or 9 hours of sleep, and breakfast was scheduled for 9 AM. After breakfast, from 9:30 AM to 11 AM, the public onsen was closed. When we asked, the front desk informed us that check-out was strictly at 11 AM and we couldn't use the public onsen after checking out. So, we missed out on the public onsen, which was a real shame and couldn't be negotiated. In any five-star hotel in any country I've traveled to, it's usually possible to discuss using facilities after check-out. But it seems traditional onsen ryokans are all this rigid. While that might be how Japanese people are, for a hotel of this price, and for clearly inexperienced foreigners (we were even reminded we wore our kimonos the wrong way), when asking about meal times, couldn't they have kindly informed us that we needed to plan our breakfast, dinner, and onsen times accordingly? The food was light and flavorful. I don't eat seafood, and they were able to adjust the meals to my preferences. Communication two months prior was very responsive. However, for us, it was a bit too plain; Japanese people would probably love it. This was my first trip with my husband after giving birth, and I had been looking forward to the onsen part for a long time. I was very happy on the check-in day, but not being able to use the public onsen on the second day was still a big regret.

No bathtub for soaking, which is quite rare in Japan. There's a massage chair though, great for relaxing after a long day of walking. The room isn't big, similar in size to what you'd find in Osaka. This is a Hankyu hotel, and the location is excellent, right above the train station. It rained every day during my trip to Kobe, so all my planned excursions were cancelled. I ended up just wandering around the shopping street downstairs and eating and drinking at the hotel. The service at this hotel was the most 'Japanese' I experienced during my entire trip – incredibly polite and respectful. My only minor complaint is that they were very stingy with the facial masks and leg refreshing sheets they provided.

The hotel's location is excellent, very close to Sannomiya Station and the green Kobe Shimbun building. However, the hotel itself is a bit tucked away. I really struggle with Google Maps' walking directions; the arrows are often erratic, even when I try to 'realign' myself, and it frequently leads me on detours. It took me a while to find it, circling around. A tip for finding the hotel: first, look for Starbucks, then turn in from that intersection, find Yoshinoya, and once you see 7-Eleven, you should basically spot the hotel sign. The room has a standard Japanese layout; it's not large, and my 28-inch suitcase couldn't fully open, but it was perfectly fine for a one-night stay. The front desk staff were all very friendly, welcoming, and helpful. In the lobby on the first floor, there are complimentary skincare samples and other amenities. Breakfast was a bit basic, just a small counter, and you had to queue to get your food. One thing I definitely want to praise is the abundance of power outlets: several by the headboard, on the side panel, and underneath, which made charging devices incredibly convenient.

The room was quite spacious and had two chairs, and the bathroom had no steps, which was convenient for the elderly. There's a good rotating sushi restaurant right next to the hotel. The easiest way to get to the hotel from Kansai Airport is by express bus; it's a 70-minute ride, and you can buy tickets at self-service kiosks at gate 6.

This hotel is quite close to JR Sannomiya, Hankyu Department Store, and the bus stop for Kansai Airport, though you'll need to cross a couple of traffic lights. It's a bit further from the bus stop where you arrive from Kansai Airport in Kobe and the bus stop for Arima Onsen, but overall it's acceptable, as Kobe is small and walking with luggage isn't a problem. Montbell and Patagonia are just a 2-minute walk away. It's an older hotel, but the exterior is very grand. The foreign front desk staff speak excellent English. You can store your luggage on the day of check-out and also before check-in. For under 300 [currency, e.g., Yen/CNY] without breakfast, it's fantastic value for money for a one-night stay.

Not sure what has happened to Japan standard in the past couple of years but had called the hotel to confirm that linens are scent free (standard in Japan before) and was told yes. Unfortunately they are not, this new laundry detergent that is slowly spreading throughout Japan is absolutely horrible causing all sorts of allergic reactions (not only to me.) I start having rashes, compromised breathing, and inflammation issues. If it’s the same detergent used back in America, then it might be eco-friendly, but definitely not human friendly. I truly hope that Japan goes back to the way it was before the introduction of some western products filled with harmful chemicals to humans. It is not because you don’t react to it that it is not harming your body, it’s only a question of time and when it does, you won’t know why and there is no turning back. Take it from an Asian American born who was the biggest fan of American marketed products. We do have good products like ECOLAB, which is both, sustainable for the environment without compromising human health. Maybe laundry company should look into that company or simply return to Japanese products before. Good thing thing their pyjama are still scent free so I had to wrap the bed and cover with their pyjama to get through the night.

The location is great, just a 7 to 10-minute walk from Sannomiya in the city center. Breakfast at Matsuya next door to the hotel offered four good options. Most importantly, the price was very reasonable, and the room size was decent for a solo traveler. Overall, it's a good accommodation choice in Kobe. Ctrip's hotel navigation was slightly off, taking me to the back entrance, but it's actually right on the main street, and the location is excellent.

This was our top choice hotel for summer school in Kobe, and the school bus stopped right downstairs, making daily commutes incredibly convenient. The hotel's location is excellent, about a 15-minute walk from Sannomiya. Getting to Shin-Kobe Station for the Shinkansen, Sannomiya Station for the JR lines, or simply taking the subway from downstairs is all very easy. There are also bus stops right outside for trips to Rokko or Sannomiya. You can also catch a bus from Shin-Kobe Station, accessible via a connected walkway, to areas like Umie, Kobe Harborland, and Meriken Park. Even trips to the outlet mall and Kobe Airport are easily manageable. So, transportation truly is a breeze. The hotel itself has a good number of rooms, and the front desk area is grand, spacious, and open. There was a minor hiccup during check-in, but the staff resolved it immediately. We stayed on the 29th floor, the highest non-executive floor, which was relatively quiet and offered fantastic views. We could see the Nunobiki cable car station right next door and the ocean in the distance. At night, enjoying the city lights from our room was truly delightful. The room was a good size, offering plenty of space to move around, and even had a sofa and a desk, which was perfect for my daughter to do her writing. The two complimentary bottles of mineral water each day tasted great, and the aluminum cans were very light to carry out. The shower had excellent water pressure, making both showering and bathing very comfortable. The hairdryer was a little weak, though, taking a bit of time to dry hair. Hotel breakfast was an absolute highlight! First, I want to commend every single dining staff member for their meticulous and thoughtful service. We dined in the restaurant every day during our half-month stay, and after just a few days, the staff recognized us. They would always smile and greet us proactively when we entered and exited the restaurant, which felt very welcoming. The breakfast itself was incredibly rich, with a full selection of vegetables and fruits, both in quantity and quality, making the breakfast-included option highly recommended. During this time, we did cause a little trouble once or twice 🙏 and we are truly sorry for that. However, the staff were incredibly friendly and responded very promptly, which deeply touched my daughter and me. Thank you again for your hard work; your service was truly exceptional! The housekeeping staff were also very thorough and attentive. Every day, as soon as I hung the 'do not disturb' sign and left, they would immediately spring into action. By the time I returned, the room was already spotlessly clean. We hope to have the opportunity to stay here again for a while next year.

The Kobe Sannomiya Tokyu REI Hotel boasts an excellent location, just a short walk from Sannomiya Station, making transportation incredibly convenient. It's easy to get to both Kitano Ijinkan and the seaside areas. The surrounding amenities are comprehensive, and the rooms are clean and tidy. It's a highly recommended accommodation choice for independent travelers in Kobe.

The hotel is very clean and tidy. The room and dining area are very nice. Dinner was good, buffet breakfast was great with a lot of choices. The hotel was located on the hill so it is okay to walk down to the shops and spots located around the train station, but not quite possible to walk up back to the hotel. Shuttle bus service is available between train station and hotel upon arrival and departure. The shopkeeper of the snack shop at the train station was very nice to help call the hotel to pick us up at the station. You can also take a taxi to the hotel which cost us only 700 yen.