Sunset Emily Villas & Rooms

We had a disappointing experience staying at Villa 4D. This began before we had arrived when we were informed that a mistake had been made with our booking and that for the first night of our stay we would have to stay next door in villa 4E. This turned out to be a huge hassle and really ruined the first day of our holiday. Communication about when we would need to vacate 4E was poor and then we felt very hassled to get out as the next set of guests had arrived. There were a number of staff there but were offered minimal help carrying our bags down the stairs and into the next property. We were offered a bowl of fruit in compensation for this hassle. Unfortunately villa 4D was as downgrade on 4E so that was also disappointing. It is extremely poorly maintained. Stained sofas, pealing kitchen cupboards, various things broken throughout the property, poo from a family of bats who live in the roof all over the patio and on the window in the master bedroom which was one of the main features of the property. It is also the worst furnished self catering property I’ve ever stayed in. None of the rooms had wardrobes. Instead there was a cheap plastic hanging rail. Some of the rooms didn’t have drawers either, instead a cheap plastic shelf. We’re talking worse than ikea quality here. So there was essentially very little space to store anything. No hooks anywhere to hang a towel even and generally, no thought had been put into making guests stay comfortable. No nice pictures or decoration. Horrible basic bowls and utensils in the kitchen. A couple of the bathrooms were also very grim and many had a horrible damp smell. Broken mosquito nets on the window. Horrible bedding on the beds. Thin scratchy towels. Generally absolutely nothing which made it feel like a luxury stay despite which we were expecting for the huge amount of money spent. The property had many shortcomings but undoubtedly the worst feature was the horrendously hard beds. There were 3 adults in our group, all used to staying in Asia, where beds are normally harder, but none of us have ever experienced anything as uncomfortable as this before. We raised this issue with the lady managing the property and received an extremely rude response from the owner, asking us not to bother her. Apparently no one else had ever complained about the beds before which I find pretty unlikely. We were all waking up at 6am each day with horrible back ache from the beds so they really did impact upon what was supposed to be a relaxing holiday. What really topped it all off for us was on check out when they counted through every single horrible bowl and plate in the property to make sure none was missing. We almost had to pay 100 baht for a cup before it was uncovered! On the upside the location and the view is absolutely stunning and we really enjoyed the resort. This however has nothing to do with the standard of the property which was in our view completely unacceptable. Our friends were staying 5 do