Επισκέπτης Χρήστης
4 Απρίλιος 2024
Still great but some *******. We love this hotel and the surrounding village so much that this was our 4th visit, very unusual for us. Very few of the original staff team from February 2020 remain so it was lovely to see Tua’s smiling face again and Lilly who looked after us was a real gem. There is still an excellent staff team though, a real credit to the running of the resort. Management is far lower key though than in previous visits with. Each visit had a different manager but they all were incredibly hands on and customer focused Carla, Yainnis and Andrea gave the hotel such a personal touch and personality on our previous visits over the years. David introduced himself but the regular breakfast visits and the personal welcome was not in place. On our last stay in 2020 the complementary yoga had been replaced with a 500 baht charge which was just about acceptable. This is now 1,500 baht plus tax and service. Many hotels in Thailand offer daily yoga free, a big determinant in us picking a resort and something that may affect our future bookings. We also noticed that a similar charge was in place on the transit day in an Anantara in Koh Samui so guess it may have altered across the chain. The mini complementary massages had also gone. There are some great local massage places which I enjoyed though. We were welcomed with a lovely complementary bottle of sparkling wine in our room which was a nice gesture and one day Lilly brought us surprise glasses of bubbly on the beach. I also loved the boat transfer, as good as ever and it was nice being asked what drink you would like on arrival. Breakfast is still excellent although as are the pools, beach and beautiful gardens. Our room was very nice except for some problems with mosquitoes and a bit of a musty smell. The resort does its best and supplies spray, burners etc. The bed is extremely comfortable as ever. We had a disappointing meal at the Japanese, I have left a separate review on this, we may have been unlucky. The hotel has a wonderful low key vibe and is perfectly situated on a beautiful beach. We may return as the reviewer from Manchester mentioned as it is the best in the area. Will be dependent on price though as I am not convinced it represents value for money.
Μετάφραση