Επισκέπτης Χρήστης
1 Φεβρουάριος 2024
We had booked 35 rooms in the month of September'23 for our marriage party in 18th-20th January'24 for 3 days. Just 1 week prior to our check-in we get a call from the hotel that there is sewage problem in all the rooms above 2nd floor due to which they had to shut down all the floors and they cannot honor our booking and have to shift us to another mediocre property about 1 km away. Due to peak marriage rush we were helpless as it was last moment and had to agree. They provided us with 10 rooms at Regenta Inn Larica and 25 rooms at NPG Hotel Kolkata. We were shocked to see that another marriage party was checked in on the same day at the hotel. The hotel did not honor any of the commitments that were agreed upon. Our marriage party was divided and all our functions were spoiled. The banquet hall on the 1st floor was not provided, instead a smaller banquet was provided on the 7th floor with no amenities. Our caterer was threatened to vacate the kitchen on the same day for the other party's caterer. All the staff misbehaved with my father-in-law and all the elders making it the worst experience. We were humiliated infront of everyone whom we had invited for the wedding. This hotel and it's ***agement are fraudsters. These greedy people destroyed our whole marriage experience. Please do not book in advance with this property, these people have no ethics, they can go down to any level to satisfy their greed.
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