We stayed in the Hotel Kipriotis Village for 15 days, and unfortunately staying in the hotel was a problem since day 1. After we did the check in we have to wait for a long time for the only person on the hotel to take our luggage who took people who was jumping on the line before us. After the guy took us in a van to our room 686, we discover that the room was very dated but what put us off was that the toilet apart from dated was very dirty with staines on the bath, and in a very bad condition. The smell was terrible as it was from drains, the Tv didn't work and the telephone neither, the bins were old and with oxide around them. So it come to my first trip to reception when i make my complain and told me that someone will be sent to the room to check and fixed the issues, nobody went that day so one night pass, the following morning i wake up and spoke with the receptionist and i request to speak with the manager, they told me that i have to wait to speak with the room manager who was aware of the situation. After some time past and nothing was resolved i went again and I spoke with the room manager who offer me 2 rooms, one wasn't ready so I have to wait for a few hours and the other one was a different type of room but it was ready at that moment. We went to see the room and we moved straight away as the room was spacious but at least less dated the number of the room was 421. I really thought that was the beginning of our nice holidays but after we moved the following morning we discover that toilet smell was an issue as well on this room, the telephone didn't work either so I try to let them know on my way to the restaurant also i found that the shower was hanging and was very difficult to have shower, i fixed myself temporary but in all the time there never was fixed. After reporting the issue with the bathroom I continue visiting the reception as the room wasn't clean even after 3-4-5 days, after complaining on the 5th day, apparently they visited to clean but the only thing we found is that they change the bags of the bins, they didn't change the towels of mopped the floor. They promised to fixed the issue but few days after nothing was done. Until the day 8 we still have the same towels as day 1, something that was unacceptable, I request to speak with the general manager of the hotel as the situation was a chaos, not just for the room cleaning but also the status of the all hotel, when the kids try to use the toilet facilities were a completely disaster as they were unhygienically to use, the pools were in terrible condition, the colour of the water was green instead of blue and it generated an allergy on my partner and daughter giving her some spots on arms and chest, to be able to have breakfast or dinner you will sweat making very uncomfortable to enjoy your meals as it was not air conditioning on the all premises, not even on reception or lobby. People were jumping on the ques and not organising was done from the hotel. The solu
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