Επισκέπτης Χρήστης
10 Αύγουστος 2021
Hi lovely clean hotel, we booked for 9 nights. We wore loyal customers of the Home hotels and stayed many times over last 4 years starting in there 1st hotel, but during our stay we had one issue. The fire alarm went off in the hotel. We came down to reception and told all was fine after few minutes. Myself and my wife went back to our room to head out two hours later for dinner. Upon return we wore stopped in front of other guests we felt so embarrassed and told the alarm came from our room and no smoking was aloud i proceeded to explain neither of us smoke, but the lady just came saying its not allowed. i went to my room to get my wifes two inhalers plus steroid medication for her lungs to show the receptionist these as she is asthmatic, we wore then told this time we wont be charged for the alarm going off this worried me because i asked what if it goes off again i want to know why it was going off, but hte lady could not answer me, i asked are we safe, she still could not answer me. I work in a hospital as a frontline worker dealing first hand with covid patients and needed this holiday and in here there are strict fire regulations and protocols i explained if the alarm came from our room someone should have came to check straight away to check our room was safe and see if there was a fire or where the smoke came from but when the alarm went off this did not happen, i asked on 3 occasions over the following two days to speak to a manager but was told shes in the other hotel or not around, the manager never came to my room to speak to me about the the matter, staff should have checked our room before accusing us of smoking, i even went to my room with one of the receptionist because the following day there was smell of smoke in the hall and the room next to us had smoke butts in an ash tray in the next balcony and could be seen clearly from our balcony. Just be warned if you choose this hotel. i will never be back again. This honestly put a big downer on our stay and we juat wanted to leave. Theres no denying the alarm came from our room but no way wore we smoking, i explained we always had the door open and maybe blew in as the next room always had smokers and there door was right next to ours when both balcony doors wore open, we got no apology. Sorry to say our time with Home hotels has come to an end. If the manager had came and spoke to us as asked we would not be posting this publicly as i always believed things can be dealt with at a local level
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