Royce Residence KLCC by MuSae Kuala Lumpur

Once arrived the curtain in 2nd bedroom already fall off. Need to wait 30mins for them to check which end up the repair will be done tomorrow. We had long drive and already settled in thus changing rooms really not helpful. Next morning the repair should start at 8 but actually arrived at 9 and drilling done in an hour. So troublesome to get some quite rest. Made another booking in april 2024 with same property but the sink was clogged. Management accuse us throwing food trash into the sink (like we’re that nasty). They dont even provide clear instructions when going to parking lot during our first visit. Stuck there for half an hour, they dont even bother to come and help us when we called. Came back here only for the pool.

There were some live cockroaches in the room. I wouldn't recommend it.

Love swimming pool view, balcony view, location is the best

good view ，good room，good staffs！

Affordable price, luxurious high rise & spacious rooms and convenient location. Although the check in process is a little bit slow, but cannot complain for what I got at this price.. (Some staffs are responsive and super friendly!) 10/10

A wonderful hotel brand.new.5 minutes walking to Petronas tower.the swimming pool in the roof top is amazing

Good location in KLCC, you can enjoy the good views of the Twin Tower in the swimming pool. It just takes 10 minutes to go to the Tower. The apartment is very comfortable to live and the staff kindly offer you a great experience!

very nice！celebrate Chinese new year here！Happy is very nice！help us keep luggages！thank you！

Never stay here again! First time stay was few weeks ago and their access card not operational, the person in charge have to give us their main an access card. Overall was a pleasant stay just for a night. This time was our 2nd time staying for 2 night. Check in late at about 19:30hrs. However, seem like the access cards issue wasn’t resolved. Got to wait in the room for almost an hour 1.5hrw before we can go out for our dinner. Parking is horrifying, keep changing and changing due to access card keys issues; end of it give me us their main access card again to access. Checking out should be usually smooth however not as expected due to parking gantry issue. PLEASE TAKE NOTE THAT THIS IS NOT A HOTEL and they do not have any hotel systematic management. Waiting to someone to give you keys take times, checking out take times, security at carpark seem to be good but it’s a very lame system which have multiple gantry. Overall rating is HORRENDOUS, never stay at such places again. PS: DONT BE FOOL WITH KLCC VIEW IN THIS ROOM. KLCC VIEWING FROM POOL WASNT GREAT LIKE ADVERTISED. 永远不要再呆在这里！第一次入住是几周前，他们的门禁卡无法使用，负责人必须给我们他们的主要门禁卡。总的来说，只住了一晚是一次愉快的住宿。这是我们第二次住两晚。延迟入住时间约为 19:30。不过，门禁卡问题似乎还没有解决。我们在房间里等了将近一个小时 1.5hrw 才可以出去吃晚饭。停车位太可怕了，由于门禁卡钥匙问题，不断地换车；最后给我他们的主要访问卡再次访问。退房通常应该很顺利，但由于停车龙门问题，不如预期。请注意，这不是酒店，他们没有任何酒店系统管理。等待有人给你钥匙需要时间，检查需要时间，停车场的安全似乎很好，但这是一个非常蹩脚的系统，有多个龙门架。总体评价很糟糕，再也不会住在这样的地方了。 PS：不要被这个房间的 KLCC 景观所愚弄。从泳池看到的 KLCC 景色并不像广告上所说的那么好。 Jangan tinggal di sini lagi! Kali pertama menginap beberapa minggu yang lalu dan kad akses mereka tidak beroperasi, orang yang bertanggungjawab perlu memberikan kami kad akses utama mereka. Secara keseluruhan adalah penginapan yang menyenangkan hanya untuk satu malam. Kali ini adalah kali ke-2 kami menginap selama 2 malam. Daftar masuk lewat kira-kira jam 19:30. Walau bagaimanapun, nampaknya isu kad akses tidak dapat diselesaikan. Kena tunggu dalam bilik hampir sejam 1.5hrw baru boleh keluar makan malam. Tempat letak kereta adalah mengerikan, terus berubah dan berubah kerana isu kunci kad akses; penghujungnya berikan saya kad akses utama mereka sekali lagi untuk diakses. Semakan keluar sepatutnya lancar tetapi tidak seperti yang dijangkakan kerana masalah gantri tempat letak kereta. SILA AMBIL PERHATIAN BAHAWA INI BUKAN HOTEL dan mereka tidak mempunyai sebarang pengurusan sistematik hotel. Menunggu seseorang untuk memberi anda kunci mengambil masa, memeriksa keluar mengambil masa, keselamatan di tempat letak kereta nampaknya baik tetapi ia adalah sistem yang sangat pincang yang mempunyai berbilang gantri. Penilaian keseluruhan adalah MENGERIKAN, jangan sekali-kali menginap di tempat sedemikian lagi. PS: JANGAN BODOH DENGAN PEMANDANGAN KLCC DALAM BILIK INI. PANDANGAN KLCC DARI KOLAM TIDAK HEBAT SEPERTI YANG DIIKLANKAN.