Dorsett Kuala Lumpur

The hotel room is big, spacious and clean. I enjoyed my stay here. Sheets and towels were replaced every day without fail. I ordered Nasi Goreng as room service and it was really good! You can pay for breakfast at RM45 any day you like.

The hotel gave us free birthday cake because on the day of our check in, it was my birthday! So impressed by their services, they went above and beyond!

It was my first time staying at Dorsett Residence as all this while been staying at the hotel just beside it. Service is good, fast check in. But only when I enter the room, it have smell. Need to open up the balcony to let the smell off. Water pressure is so good. Nearby bukit bintang, pavilion, lot 10 and easy access to food. Love it!

Overall stay was great. Room was clean but interior outdated and old. Service is good. Breakfast is just OK. Location is near walking distance to many malls such as Pavillion and Berjaya Times Square. Need to improve on lobby.

The location of the hotel is not too bad, with about 10 min walk to the nearest Mrt/Lrt. They no longer give bottled water as they have provided filtered water dispenser. Aircon is very cold even if you set it lower. The pillow is lumpy and needs to be changed as it leads to interrupted sleep. Missing items like bathrobe & soap tray when we checked in, and we asked for it to be replenished to avoid being mistakenly charged when we check out.

This is a very much unethical way of doing business from Dorsett hotel. I was in awe with their services with too many shortcomings. I booked 3 nights for 2 rooms in KL and only realised that I have booked a hotel and a apartment they termed as residences which is very much a AirBnB. I booked the first Dorsett hotel for 3 night and and wanted a second room but was full. I scrolled down further to see bigger room at higher cost and booked it for 3 nights. Both hotel and residences are on the same page of booking. Dorsett residences is terrible with choked drainage and flush issue. But with steadfast help from Trip.com they rendered so much help to talk to hotel desk to change it to hotel instead of the apartment which is Dorsett residences. Additional bed was charged RM100 per night and again through trip.com, hotel finally waived it off at the end of the day. Best part was, the initial RM$300 for extra bed which I handed in cash to the manager was not even accounted into their system. After much hassle, with twist of words to become my RM$300 was for deposit. I was in no spirit to argue this point and finally was given a RM$300 cash deposit. I will never go back to this Dorsett hotel anymore. Through the entire episode, I learnt something; trip.com will stick with me throughout my selection of future trips, from plane to hotel to airport transfer and even attractions. Trip.com did so much help to me from all their well-trained staffs. I was so shocked that all their staffs were so kind to me and never doubted my words at all. In time of crisis, I met a friend. Thank you Trip.com