SamanthaTnnn
29 Ιούνιος 2024
Terrible Service and Lack of Essential Amenities
I recently stayed at this five-star hotel and was extremely disappointed with the service and lack of essential amenities. The hotel description listed a hair dryer as part of the room amenities, but there was none provided. When we called the reception to address this, the service we received was terrible.
First, they assured us they would find a hair dryer for us, but after waiting for over half an hour, we received no follow-up. On the second call, they said the hair dryers were out of stock but would try to find one. Again, there was no update. Finally, on the third call, we had to argue for so long that the staff only then agreed to find a hair dryer. They continued to claim it was out of stock without making any effort to solve the issue and even told us they needed to raise this to the manager level, which was very ridiculous for such a simple request. It was only after this prolonged argument that they suddenly provided a hair dryer immediately, revealing that they had the ability to do so all along but initially refused to help.
The staff was unhelpful and unwilling to resolve a simple problem until pressured, which is unacceptable for a five-star hotel. I would not recommend this hotel to anyone.
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