Ξενοδοχεία με Benagil, Lagoa

This is a beautiful refurbished hotel . Rooms great size , and we had a terrace balcony. Great bathroom. Breakfast is exceptional with plenty of choice and all very fresh .. choice of fruit great for me and my husband was happy with choice of eggs and omelettes Service was excellent at breakfast and some great staff ! The pool area was lovely but on the 3 days we spent there from 10.30 to 3.30 there were at least 8 sun beds with towels and bags on them that no one ever used .. please look at having staff remove this items after a certain amount of time as we would have loved to have used the soft comfy bed at the pool My husband used the gym but was disappointed that there was no water and nothing to clean or sanitise the gym equipment after use … some sanitising wipes would have been great . A manager actually came down to look as another guest complained but he looked around and left ! We would def return to this hotel as it’s in a fab location , breakfast excellent , beautiful views , bar area lovely . Peaceful and quiet and surrounding areas lovely with plenty of great restaurants

Ah what a lovely beachy chilled out palm tree fringed holiday this place offers! It is just the ultimate European beach holiday if you are looking for decompression and stunning vistas this is for you. I don't think it is especially luxurious as such, it has a comfortable, laid back coastal moorish style, but it suits the style and location of the hotel so well, and together with the most wonderful staff it really delivers a traditional beach holiday in every sense of the word. The activities and sports on offer, the number of restaurants to choose from will meet most people's expectations. The breakfast was just outstanding overlooking the shimmering waters. The care and thought as to how they can deliver for families without taking away the peace and tranquility for adult guests should be used as an example to other hotels of this calibre. They have perfected the blend, and so it offers a multi generational holiday whatever you are looking for. The pool service was outstanding. The relaxation is guaranteed. The tropical gardens are so beautiful - it almost has an unreal feeling about it. We loved it, and we will be back, and next time we will stay for much longer. I don't think the blend of laid back fun with wonderful service like this really exists anymore - it is an art form and quite rare - but here it is still possible! Take your shoes off for a while, breathe in the warm sea air and let them look after you! Very well done to the GM and team

Quiet, peaceful place but nothing available nearby except the excellent Quinta Dos Santos winery and restaurant - open 13.00 to 22.00. Our hotel room was clean and spacious and the staff really do try to do an excellent job. However the food is extremely disappointing and the only evening meal available is a buffet of mediocre, tasteless dishes. Two nights a week the restaurant is closed, one night Pizza is available and the other night Barbecue; if these are not to your taste you'll have to make do with bar snacks. It is mandatory to book a table for the evening restaurant but don't try and do this through reception, they will always tell you it is fully booked. However if you go to the restaurant personally most of the tables are free and you will be able to eat there. Apparently this is because a lot of ”all inclusive holidays” are booked there and so evening tables are prioritised for these people but most of them do not appear for dinner. Why reception is unaware of this none of the staff could explain. Apart from dining chairs at the Pool Bar and loungers round the pool there are no comfortable seats available. Certainly not one of the better places I have stayed in.

I really enjoyed this hotel and the staff! Absolutely wonderful. Dinner and Breakfast included with my room is an added bonus. Very clean rooms and comfortable beds. Must stay if you are in Faro! Lynn Ray

A truly great experience!! Room was comfortable and housekeeping excellent. Well placed with a view of the Marina. The highlight of each morning of my 5 night stay was the Breakfast. Fantastic choice and everything well cooked and presented. The staff, particularly the trainees, were always friendly and obliging. I couldn't fault anything about the Breakfast at all. The situation of the Hotel was ideal for me but might not suit everyone as it was sited out of the Town. A beautiful beach was adjacent to the Hotel and even out of season there were a variety of Restaurants nearby. All staff, the Receptionists, Restaurant staff and Housekeeping were outstanding, always greeted me with a smile and very helpful.

We arrived around 3 p.m. and the person at the reception couldn't find our reservation made through Trip.com. With a lot of anger and insistence he told us that he couldn't do anything and that we had to contact Trip.com to solve the thing with them (after 9 hours of travel and all the possible confirmation emails). While I was waiting for Trip.com to respond to us, another person called us saying that everything was in order, that they couldn't find it due to a ”computer error.” Not an apology, nothing. The room was not bad, second floor, well located. Old hotel facility, the 5 stars are not deserved, honestly, it is a current 4 star, for the price paid it is fine. Good buffet breakfast, equally good and attentive service. We had a problem one day when they didn't make the room, we had to complain at 7:30 p.m. and they cleaned it and made it very quickly (and quite ”lightly”), but, well... We cannot comment on SPA, Gym etc since we have not tried those services.

I think this place is quite far from been a 5 star W service. The cleaning arrived around 6 pm and also we had a bad situation with the room cards (it stoped working on the 3rd night). On the other hand the room by itself was spectacular, big and bright. F&B service was good as well. To conclude - do not expect perfect work on reception but at least you can enjoy friendly restaurant staff.

The resort provides a very beautiful complex just outside Portimao in Algarve district of Portugal. We were impressed by the facilities on site and the food provided. Their staffs , in particular Mr.Joao Figueira, were so friendly and helpful that we were able to move around all facilities with no difficulties.

Was couple nights spent in Alte Hotel. I am so happy. Lovely stuff ,kind, friendly. Special want to say big thank you to Reception girl Patricia Also Waitress Jenny and another lovely guy, can't remember name. They absolutely amazing. Food in hotel fresh and really tasty. The housekeeping stuff was lovely too. Thank you, Thank you 10_10. Will go definitely again. Really Recommend this lovely place xx

Upon arrival, you think you are in for a very special treat. The facilities are absolutely beautiful, and in a beautiful setting. The design, aesthetic, furniture, choices, and overall architecture are truly world-class. You are in an expensive nature, reserve with modern facilities, all blended into each other. This natural and aesthetic beauty are an illusion shattered by the extraordinarily poor service and untrained team, especially when it comes to F&B. Countless examples: - people who barely speak English - senior staff who delegate every request to junior staff, while not training them - no consistency across really anything: cutlery in tables, or not; coffee coming warm, scalding or cool; wait staff letting you sit at table for long stretches with no attention - dinner service was appallingly slow, all with a clown car of a staff shuffling back and forth to the kitchen, seeming to know what they are doing, but actually do not. A simple dinner that should’ve taken an hour to an hour and a half took two hours and 45 minutes, including several requests back to the kitchen for mistakes made. The worst was walking back into the lobby after an excursion to see a pile of dirty towels sitting right across from the front desk, and a manager and two team members doing nothing about it. A team member even asked her manager maybe we should move these and the manager made up some excuses about needing to wait for someone else to do it. Clearly, all of this could be solved with a new general manager, who has some experience in luxury hotels, and what the expectations are for service range of France. The sad part is that the property is so beautiful and so well thought through, and the same people who made that decision made a decision to have a team that really has no idea what it’s doing. I hope they fix it tons of potential here if they do.