Επισκέπτης Χρήστης
10 Μάιος 2024
The hotel is beautiful, has amazing Customer Service at the front desk and Valet, but it needs a miracle to improve all that’s lacking. The room had no water, even for purchase, when I asked where was the water in the room, I was told to drink from the tap, because it was filtered. Very disappointing given the “luxury” designation. Actually, there’s nothing to drink or snack for free/purchase in the room. The walls from the room were paper thin, you could hear the room next door, including their toilet flush, conversation and tv. The door had its bottom cover ripped out and it just looked dirty. After a day at the park we wanted to watch a Disney movie, but instead of having Disney plus available or a full catalog of Disney movies for free; they advertise to get Disney plus. The night show outside the window they do with some barges looked like an Atari game, something expected at a Super 8 than at a billion dollar resort. My room was extremely hot and I couldn’t sleep, the AC won’t go lower than 68, a little after midnight I called and I asked for assistance, engineering came up and she was super great and explained that the hot water was left on through the coils and it should be fixed; it never got cold. The resort died down at 10, and by midnight good luck finding something other than vending machines. I went to their quick service restaurant after placing a mobile order, when I got to my room they forgot to give me utensils. So I had to use coffee sticks to eat my Mac and cheese. The automated system on the phone is excruciating. Spent 5 minutes answering prompts and survey crap to reach someone only to be transferred to another person, which then restarted more prompts. The breakfast was phenomenal and had great customer service. I recommend staying somewhere else. The location is the best advantage to this hotel, but comfort and amenities are way more important, and the greediness that seems to take hold from the resort/Disney just leaves a sour taste.
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