Grand Adirondack Hotel, Lake Placid, a Tribute Portfolio Hotel

Where do I begin? We couldn't find an entrance way to the parking area. There was no sign to say entrance. We entered the front door as we thought that was the entrance way. No one was around and finally after a few minutes a bartender? came out and told us the entrance was in the back or upstairs. We drove around the back and parked our car only to be told it was valet parking and he would need our keys. No where did it say that. It did say on the website limited parking we have to pay for. We then proceeded to the registration desk which was a very dark area, not lit very well. The clerk kept sitting in his chair and didn't say much, not a real welcoming event. The valet person followed us in and once again explained it was valet/limited parking and would need our keys and a $19.00 fee. We said ok and as we got our room keys we went up to the room, 4th floor, once again a very dark atmosphere. The room was set up very strange with a sitting area in the center of the hotel room, not where you could see downtown or the lake. The bed was in the room where the city view could be seen, but only buildings. We were not very pleased and decided we didn't want the room. I called and the desk clerk spoke to the manager and said we could have an upgraded room with a somewhat better view, and wouldn't have to pay anymore. We asked if we could see the room first but he said we could not. We had to reserve it first. We felt that was strange and decided we wanted our money back and would leave. The desk clerk said he would cancel our stay. When we went back downstairs a different person (Ireland was her name) on the desk, very friendly, and she said she would cancel the room and we should see a credit in three to five days. We have stayed at the Crowne Plaza before and it was wonderful, but we thought we would like to try something different. We were very disappointed to cut our stay.

The hotel was clean, the staff was very friendly and it’s right on Main Street street and within walking distance to all the shops..

A beautiful hotel. Staff could use some customer service training, but they seemed to be trying hard.

The property was very well appointed and maintained. Our suite was very nice, quiet and comfortable. We did not have a chance to try the hotel restaurant, although it looked very nice and had an appealing menu. The rooftop bar had many lounge chairs snd tables with seating, all of which offered a spectacular panoramic view of Main Street, Lake Placid and Mirror Lake. The hotel could greatly increase the foot traffic of the fabulous venue if they expanded their drinks menu which is limited, and offered small plate appetizers in addition to drinks. More experienced bartenders would also be a boost...the Apperol Spritz drink that I had that cost $17 had was undrinkable.

I loved the rooftop area, just wish you could bring your own food. I loved the location, so close to town! The shower pressure was awful, and the rooms were kind of dim. I like the size of the room.

I’m lost for words but I regret staying at the hotel for a number of reasons including the costs and the lack of training of some of the staff who couldn’t seem to care less about any specifics about what you paid for or extending checkout for a Marriott member of over 30 years. I could also hear people in other rooms and walking in the room above me. The room was very small for a king room and I’ve stayed at many other hotels. The amenities were laughable and the free coffee in the lobby tasted awful as if the staff did not know how to make coffee fit for guests paying $360 per night for the smallest king room on planet Earth. Marriott should reconsider whether this Grand Hotel should be bearing its namesake. But, to balance out this review, consider the following: The best part of the room was the bathroom and the best staff were the valet attendants.