Jennifer
27 Νοέμβριος 2023
First, the building itself: this may be new construction but it's the cheapest, flimsiest, loudest hotel I've ever stayed in. The walls are thin as paper, the locks on the doors are as loud as possible, and the bathroom door in our room was so misaligned that we had to pull extremely hard just to get it to close. The beds have weird metal bases that emit a loud noise if even touched by a foot or a suitcase. The mattresses are cheap and hard. No idea about the pillows because I brought my own orthopedic pillow. Second, the staff: they seem to all be members of one family and are polite but don't seem to be invested in guest experience at all. There was a family on our floor with multiple rooms who all talked loudly, let their kids run in the hall, and were constantly opening and closing the very loud doors no matter the time of night. We miserably received very little sleep and on the second night of this BS I called down to the desk at 10:00 pm and asked if they could send staff to tell these people to be quiet. I don't think that's unreasonable at 10:00 pm. They completely ignored this request and did nothing about the issue. That family continued being awful until past 11:00 pm and was up and slamming doors at intervals throughout the night. I can't blame the staff for other people's ratched behavior, but I certainly can blame them for doing nothing about it when asked by a paying customer.
Will never return to this location. I'd sleep on the street first.
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