Επισκέπτης Χρήστης
5 Απρίλιος 2024
Absolutely terrible. On arrival the manager kept us waiting 20 minutes while she was on the phone, fair enough but she didn't apologise or acknowledge us. Once seated, we were eating our starter and she asked if we wanted our main course. Er no I don't think so! Then we asked for no mushy peas with one meal and his dinner came with some and we both had burnt chips. We said could she take it away and remove the peas and put new chips.. She took it away and after a few minutes, came back with uncooked chips, overcooked fish and the peas! We'd had enough by then and said we didn't want it now and I had finished my burger (but not the chips!) We went to pay and stood there waiting again for her. She took money off the bill for the uneaten dinner but as she (the manager!) was rude we asked to talk to the owner/chef. She said pay the bill but we said we were not paying until we'd spoken to the owner, she said we were being rude and called us a theif! The chef admitted the first round of chips were burnt and shouldn't have sent them out but the second lot were perfect, apparently. We have never complained at a restaurant before so when he asked what we wanted, we said we weren't after a free meal or anything we were just unhappy with the service and it had ruined my birthday meal. Anyway he told her to take 50% off. She wasn't happy! (Good job we didn't pay when she ordered us to.) There were only us 2 and 3 other people in there so it's not because they were rushed off their feet. They also gave one of the other people the wrong dinner! And forgot the old ladies glass of water... Never going back there again unless they have a different staff 🤬 Service was unacceptably slow. Only 5 diners and they messed up 2 dinner orders. Disappointing and upsetting.
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